Itis good to hear that you treated the dealer and the people involved with compassion. We are all human and we all make mistakes. That speaks volumes about your character!!!
It is good to know that not all Moto Guzzi riders are as irritable and uppity as some BMW riders! Very easy to understand why some dealers decide to drop the high end brands due to the nature of their customers.
I remember a quote that "One should always be kind to the young, the wrong, the foolish, and the old! Because at some point in life. you will be all of them!!"
Truer words were never spoken.
It was an honest mistake. The damage was a bent brake pedal and lever, a mirror, and a scratched muffler/heat shield. They replaced all the damaged parts, plus installed my accessories for free. I wish it hadn’t happened, but it did.
These folks have helped me out and treated me fairly for 30 years. I’m not going to flip out for a mistake. What if I dropped someone else’s bike? I’d be mortified.