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Apart from fitting the pads the wrong way round, how the hell do you fit discs and pads incorrectly?
Seems to me if they actually wrote "Incorrect installment" and you have the receipt for the last brake job, that you have an open and shut case for free rotors, at the very least. I'm conflicted about conflict myself, but armed with this documentation, I would politely point out the obvious to the service manager and see what they say. If not satisfied, I would ask what they would do if THEY were a small claims court judge who saw this case. I would practice my spiel ahead of time.
The only thing I can think of is possibly , the "pins" were not properly greased, and that may have contributed to the pads wearing more on one side than the other. I found the same thing, on a neighbors chevy cobalt. The outside pad had more than 50% left, and the inside one was almost to the metal, the "noisemaker" pad, with the metal strip, was on the outside, instead of the inside, so it would not have alerted, until the metal backing plate rubbed the disc. Both pins were totally dry, and gummed up.Rick.
My wife took our 2012 Honda Pilot to the dealer today for a regularly scheduled service. She comes back telling me that they said we need new brake pads and rotors. I say, "but hey, they changed out the rotors a couple of years ago, they can't be worn out yet." She shrugs and says, "that's what they said." I look at the estimate and see the following text: "Front and rear brakes and rotors are recommended for replacement for reasons of incorrect installment. Little brake padding material left, and uneven rotor wear and damage."Now, the only place we have ever had work done on this car is the same dealer! So the only person who could have "incorrectly installed" the brakes are the people that are asking for $1,000 for a new set of brakes. Wild. What do you think the chances are of me convincing them to give me new brakes for free or at a discount? This seems outrageous. They are a major local Honda dealership. I assume it's better to send the wife to complain rather than me? I hate conflict.
Give them a chance to make it right. If I was the service manager, I sure would, especially if the customer was polite and firm but not demanding.
Indeed, they claim it was the "pins" being inserted "backward". By two different techs at two different times (rear and front). so strange.
Pins? I don't belive there are pins...Most pads of the last 20 years fit into a female "mold" on the caliper or the caliper brackets...The are flat anti rattle pads on Hondas....But the service clerk might call them pins because he is not a mechanic...
I tend to be a bit vindictive in such cases. I would ask Honda Motor headquarters for the name and phone number of the Honda Zone Manager. Lay your facts before him and let him contact the stealer. Clearly, the stealer is pulling a scam and should be exposed to the higher ups in the Honda chain of command. If the zone manager asks why you didn't go back to the dealers and present your information that the dealer did the prior repair, I would say that their conduct is illegal and unethical and that they would try to "cover it up". Sock it to them and once the brakes are repaired (free) by them, never go back. Family-owned, independent shops live or die on word of mouth advertising and they generally can be dealt with successfully. Ralph