Why are Guzzi so pathetically hopeless???

[cloudbase]

I was at the the establishment formerly known as MPH yesterday, and I heard a tale of a Guzzi owner who has called the New York office 42 times about a problem without receiving a return call.

[ohiorider]

I was at the the establishment formerly known as MPH yesterday, and I heard a tale of a Guzzi owner who has called the New York office 42 times about a problem without receiving a return call.

MPH took mercy on me several years ago, when it was apparent that the NY office of Guzzi wasn't going to solve my problem.  Todd (RIP) came through for me.  I'll always remember how he took over, when it became apparent the primary US Guzzi facility wasn't going to help.  It was obvious that he was embarrassed that the brand he supported to the hilt was letting a new owner down.

Bob