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Check this web site before your call, it can save you a lot of time and frustration.http://gethuman.com/Even if you don't, often hitting 0 repeatedly will get you past the robot to a real person.
I had a good phone-help experience with EXEDE (my satellite ISP) the other day, Christmas day as a matter of fact. I called about a bandwidth problem (the system was telling me I'd exceeded my monthly allowance but I didn't think I had). An American-English-speaking lady answered the phone immediately. She was instantly able to pull up my account, tell me what the issue was (it was my fault), and she fixed it for me by allocating more bandwidth for the remainder of the month.The funny thing was that there were two little kids (3 and 5 years old, I found out) helling around in the background, and a dog chasing them around and barking. She was at home; she lives in Las Vegas, and her husband had to work that day anyway in some Las Vegas resort. I expressed my sympathy that she was working Christmas, and she said "Oh, no, it's great; we all got to get up and open presents and have breakfast together this morning, and I get paid double-time today!" So maybe that's the wave of the future, or maybe just good luck for me, but I get VERY tired of hearing "This is BigBlue Internet; please listen carefully, as our menu options have changed ....." following by a labyrinth of meaningless options and holds.Lannis
There are plenty of apps out there that can monitor you consumption of bandwidth. I use Peak Hour and take a screen shot of my bandwidth consumption at the end of every month. Internet providers are notorious for lying about bandwidth consumption. I kept getting things the in the mail that says I am a "techie" and need to upgrade my service. Hell they cannot even give me the 10 Mbs download speed I am paying for. I get 5 Mbps on a good day. So last month I used a total 60 GB. That hardly puts me in the techie category.
It's entirely possible that I'm getting "done brown" on the service I use via Wildblue/EXEDE satellite - I never seem to be able to get the advertised download and upload speeds I'm paying for (when I check with SpeakEasy or some other application), and I haven't installed anything to independently check how many total bytes went through the hose monthly, I just take the ISP's word for it. Sounds like I'd better get on the ball and get some good information about it.In this case, though, EXEDE is doing (at least) a good job in letting their customers contact them about it!Lannis
That S*%t hacks me off big time. I make it a point to always try and answer customer calls during buisness hrs. with a "Good _______ this is John, How can I help you?
I call BS on that one or you must have caller ID because you never answer it that way when I call.