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And this is a v7 iii ? Are you in the US? If so, you might want to check out the lemon laws in your state. I don't know the full scoop on it, but it is something like some number of times you take it in for the same problem, but I think there is also the "how long it is in a repair shop" part of it.You tried being nice, get a lawyer, do the lemon law, get your money back (or a new bike). If your bike was at the 23 months of a 24 month warranty, and you had a bunch of miles on it, and it worked great until that point ... then maybe I could see Piaggio's point of pull apart and fix it. But sounds like you bought a brand new bike and this happened pretty soon/early ... doesn't seem like you should suffer from their lack of quality control.Good luck!