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Are you sure you're using the correct version of the Reader?
I wanted to take a moment to thanks Beetle and all of the others who have contributed to this. I spent the weekend installing linux on a very old macbook I had (too old to run OS X 10.9 and easily get drivers for the cables) and getting everything working and I was finally able to slightly retard my ignition timing to greatly reduce the horrible detonation my bike has had since new. I was also very relieved to see how nicely Tunerpro works under Wine. There's still other work for me to do but 95% of my problem appears fixed.Thanks!
2014 Norge, Guzzidiag hooks up correctly (seemingly). It links and provides the info in the drop downs and connects on COM4. The reader only shows COM3 as a selection. My lap top is a Win 10 system. Any ideas as to why the other COM port isn't showing itself to the reader?