General Category > General Discussion
"Gasolina" boots and jackets company,order problem
lordabhi:
...there is an old thread in ADV on Gasolina.
www.advrider.com/forums/showthread.php?t=622148
In one of the post owner son's says
"Gasolina Boots is my folks' company... My mom is spending a few hours a day at the computer just answering email (in addition to her her normal work) and some stuff slips by. We've had some issues with our boot-maker, his quality is excellent, but he's not used to the volume and keeps getting orders mixed up - making the same custom order twice, losing orders... once he screwed up the inches to CM conversion and made us some freakishly large boots... "
and this should explain some the issues.
Bisbonian:
This sounds like an opportunity for a road trip to go pick up a jacket!
Red Dog:
--- Quote from: lordabhi on November 20, 2013, 04:07:26 PM ---...there is an old thread in ADV on Gasolina.
www.advrider.com/forums/showthread.php?t=622148
In one of the post owner son's says
"Gasolina Boots is my folks' company... My mom is spending a few hours a day at the computer just answering email (in addition to her her normal work) and some stuff slips by. We've had some issues with our boot-maker, his quality is excellent, but he's not used to the volume and keeps getting orders mixed up - making the same custom order twice, losing orders... once he screwed up the inches to CM conversion and made us some freakishly large boots... "
and this should explain some the issues.
--- End quote ---
May explain it but does not make it right when you supply them with proof positive that mail was delivered & they say Buck off.
Mistakes happen in every company but in my book it is how the company addresses & fixes those mistakes that make them a good or a poor company.
They are a poor company in my experience. If they had offered to cut shipping costs to cover my loss I would have gone ahead with the order but they didn't. Their bad & their loss.
Triple Jim:
--- Quote from: Red Dog on November 20, 2013, 05:03:31 PM ---Mistakes happen in every company but in my book it is how the company addresses & fixes those mistakes that make them a good or a poor company.
--- End quote ---
Right! I told my kids that problems in life are like a golfer hitting his ball into a sand trap. A hack like me goes in a sand trap, gets flustered, and will likely add a couple more shots by the time he gets back on the fairway. A pro goes in the trap like anyone else, but on his next shot is always in the middle of the fairway in a good position to make the green on the next shot. It's not whether you make mistakes, but how you recover.
bigbikerrick:
--- Quote from: Bisbonian on November 20, 2013, 04:51:34 PM ---This sounds like an opportunity for a road trip to go pick up a jacket!
--- End quote ---
HahaHa, Guanajuato is a bit far from northern Sonora for a road trip! It would probably be one heck of an adventure, though! Rick
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