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All I'm saying is these big companies care about making money, don't ever think they care about you.
Well the end of another riding season has come to an end here in the Midwest. Snow and a good layer of ice on the roads this morning. Tons and sand and salt soon to follow. I like many here have been riding and wrenching on Guzzis for quite a few years and I must say things have fundamentally changed on how I see my chosen brand of bike. Over the years I have owned and at least ridden at one time or another just about anything Guzzi ever imported to the US. Until this year when ever asked about Guzzi I have promoted and recommended them at every opportunity. That has come to an end along with this riding season. The things that have been going on in the last three years with quality control issues, poor dealership relations and just plain dishonesty have combined to make me tell anyone interested that they had better get VERY well informed about the model and year of bike they may be looking at. And, if they do not have a good solid background in bikes and working on them that it would be best to pick something else to buy. I lay the blame on Piaggio. I find it hard to forgive selling me a bike, 12' Stelvio NTX , that they knew was going to fail and even after that making it extremely difficult to get the needed parts to make it right. More than that making the parts process so difficult that my dealer finally threw in the towel after years of being with Guzzi. To be honest my bike is still on the road and I was able to keep ahead of the problems and ultimately the coast in dollars, thanks to great support from my dealer, was not too great. But the future has become much more uncertain if the bike will continue to run and not finally cost a great deal more to keep it going. Also I as a basically honest man could not sell this bike to anyone with out full disclosure as to where things are with it. So unless I want to take a bath on it I am pretty much stuck with things as they are. If I were to buy a new bike this next year for first time in over forty years it would most likely not be a Guzzi. A sad state of affairs indeed.
While I tend to agree with all that has been said, I'm also tired of the sense of entitlement in our current culture. It wasn't that long ago, you bought a vehicle and it was yours. Little or no warranty, no safety recalls, nothin'. If something broke, you fixed it or had it fixed. I can't help but think much of the angst people have over Moto Guzzi is because they didn't honor this or that. You spend all your time arguing with the dealer and factory reps. You work yourselves into a tizzy and then swear off the brand forever. We have enough stress in our lives without worrying about the repair of our vehicles. I'm sorry you've had trouble with your bike. I sincerely am, but the only thing I can blame on Moto Guzzi is poor quality.
Piaggio is no different than most big companies, in many ways. Vehicle manufactures are well noted for willing selling products with known safety defects, let alone know defects of another kind. Look at very partial list, GM-faulty ignitions , Ford- faulty gas tanks, Toyota-faulty ignitions systems, the list goes on and on. All I'm saying is these big companies care about making money, don't ever think they care about you.
The best dealers , and long time owners throwing in the towel.
I don't think expecting a Guzzi engine to go more than 16K with out eating its top end and trashing the mains is a feeling of entitlement. I agree with you on most of the issues the bikes have had in the past but this one is a little to far over the line to give em a pass on. I opened up my bike out of concern for what I was hearing from other owners and found that I was just in time to catch the tappet failure before it was to late for the lower end too. I am not going to swear off the brand and plan on riding the one I have now but if did replace it I would be real careful if it was going to be another NEW Guzzi.
Well... for first time in over forty years it would most likely not be a Guzzi. A sad state of affairs indeed.
This very issue is why I don't own a Stelvio or Griso.... I would have bought at least one of them several times over by now... but the uncertainty swirling around the roller kits, availability, A,B,C and of course finding a dealer I trust within a day's drive to do the work has torpedoed my hopes.Some will say it's not a big deal, but 99% or vehicle owners (of any type) are not comfortable with rebuilding their vehicle engine themselves after just 10-20k milesthe fact that Guzzi continued to sell the bikes, once it was a known issue... then the rarity of the kits and dearth of dealer support is too big of a triple whammy for me to bike. I buy what I want, the money is not an issue.. I would certainly have a Teni Griso or a Stelvio by now if this issue didn't exist. The prospect of buying a bike and then dropping it off for a month+ for a major repair at a dealer that has only carried Guzzi for a year... that is a tough pill to swallow.
Why would it be an issue for you? The problem was fixed on new bikes years ago. You can go buy a new Griso, Stelvio off the floor with no worry what so ever about engine life. I'll take you at your on your dealer situation, but understand the issue only applies to the first three years or so of 8v production.
If you want a appliance like bike, look east to Japan. Not Europe. Triumph is the exception. Even Ducati as good as it is not a bike for the non- mechanic. Valve adjustments??? $1200!!
It's not even entirely clear to anyone who doesn't have dealer info at their disposal (or has opened up a dozen of these things) which models are affected.. seems to me from what I can glean that AT LEAST '09-'12 bikes are in the shit group... but I don't think it's every bike from every year? I don't feel disassembling a motorcycle engine from model year '12 or '13 with 5k miles on it to 'see' if it is an affected model is a very reassuring course of action.
you could always get a Vstrom or something that you just ride and not wrench.
I think BBQ just wants to bitch. That's my opinion, I might be wrong.
not particularly... but it's disingenuous for people like Pete who are MASTER MECHANICS poo-poo anyone for not buying a bike that requires a major engine overhaul after 10k miles... Sure, its "just as easy as changing a clutch on a loop" but in the real world, 99.5% or people are unable or unwilling to do such maintenance on a like-new vehicle. Sure it's 'easy' if you have a full shop, bike lifts, special tools, and the parts pipeline afforded to a dealer or factory authorised service tech.To me it would be 'easy' to prep & cook a plated 4-course dinner for 1500 people in two days, heck I could do it myself with no help... But that doesn't mean anyone would be a fool or a complainer to not be able to pull it off himself in their home kitchen without wholesale food purchasing power, commercial equipment, kitchen space, and hot-holding equipment!
Sad thing is I can fully understand the OP's frustration.The fact that the flat tappet top end failed in service, while inconvenient and unfortunate, I can sort of forgive because no matter how rigorous testing is under 'Laboratory' conditions once out in the real world, being ridden by different people in different conditions problems can rear their ugly heads.Although tappet failure is easily detected by visual inspection of the tappet faces it often won't show up in terms of noise or really rapid valve clearance increase until the issue is in its final death throes. I have only comparatively recently discovered exactly how widespread the problem is, not by having had a lot of instantly recognisable failures in but because any and every flat tappet bike that comes into my workshop I strongly suggest that I be allowed to pull the LH cambox. Most customers are happy for me to do this when I explain the situation and since I have been doing this I haven't had a single bike through that wasn't showing some sign of damage. Even really low mileage ones like the one I aranged for my mate Dave which had only 13,000km on and ran perfectly was showing wear but I'd checked it's clearances only a few months ago when I was tuning it after a re-map and they were spot on.It may be that as the cams and tappets fail the gaps open up, but only by a small amount, between services. Only when all the DLC has abraded away will the sudden increases in clearance become apparent as the foot of the tappet and nose of the cam disintegrate. This leads to the problem not being detected until the bitter end by which time other, more serious damage, may be occurring. Certainly in five years I never picked it up and believe me, with all of the horror stories being bandied about I was scrutinising things very closely. Once major damage has occurred other, visible, evidence will be present that can be identified without removing the camboxes and inspecting cams and tappets but early failure does require a strip and inspect.Getting back to the original point though what does make my blood boil is the fact that it must of been known that the problem was unsolveable very early in the piece and by mid 2010 they were already fitting shims under the inlet valve springs and marking the heads to make them identifiable as such. That would seem to indicate to me that they had already designed the *Fix*, (Who knows?! They may of had it ready to roll even before the first tappet change to the DLC ones from the original cast iron ones and decided to try DLC because it was cheaper!) but they continued selling flawed machines for a further two years and I'm sorry, I really can't see any way that they can't of known about it. I have my ideas about why they chose to do that but they are just ideas, I really don't know.The second thing that really pisses me off is that they make owners and the people who are trying to fix things jump through hoops backwards with a burning branch stuck up their blurter to get their belated and grudgingly offered *Upgrade* kits supplied and if you can't dot every I and cross every T then you get thrown to the lions. Unconscionable!The 1200 Nuovo Hi-Cam is a wonderful motor. It's performance and character are fantastic and like all Guzzi motors since time immemorial despite their *Low* power output they still punch well above their weight and are a joy to ride, operate and even work on. It is that, and the fact that I think they have been packaged very well in the machines that have been offered with the engine in, that keeps me loyal to the brand and still a cheer-leader for the engine itself. A correctly tuned and mapped 1200 is a truly outstanding motorbike and I for one will part from mine when it is pried from my 'Cold, dead fingers'. That doesn't mean that anybody else should, or will, feel the same way.I feel that the parent company has behaved very, very shabbily. The denials and dodging of responsibility makes my skin crawl. I can perfectly understand people, even those loyal to the brand, simply walking away in disgust.Perhaps that's just the way things are nowadays though? I have no idea, I'm aware I'm a product of a different age. Sad to see the brand I've stuck with for most of my life being tortured to death by a bunch of bean counters and corporate suits.Pete
a burning branch stuck up their blurter