Author Topic: V7 850 trouble in paradise  (Read 10092 times)

Offline Jack Straw

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Re: V7 850 trouble in paradise
« Reply #90 on: December 30, 2021, 09:38:31 AM »
A few months ago I bought a new V7III from a small Guzzi dealer in my town that has been established and respected for quite a while. It's staffed by four or five sharp guys and two friendly dogs. 

I chose this bike in large part because of the reputation and location of the dealer.

The new Guzzi replaced a 2020 Royal Enfield Interceptor 650 which had a mysterious, intermittent engine stall-out problem that plagued it over 7300 miles despite a long barrage from the parts cannon.  The only dealer within 100 miles is one of those huge 15 brand mega-stores and frankly they couldn't care less about anything but overpriced routine "service" jobs that I can do at home in an hour and a half.

The factory three year warranty sounds great but there's no infrastructure to address ANYTHING but basic mechanical issues.  A weird "ghost in the machine" is clearly out of their league.   I finally gave up on the bike.  I rolled it to the corner of my shop and finally, months later, sold it at a low price.

The previous respondent who stated that a great sounding warranty is not necessarily worth a darn has clearly been in the Kafkaesque realm that a modern machine can present when a solution is not simple.

Some may say that swapping an Enfield for a Moto Guzzi is a pot, meet kettle endeavor but in my case I feel the selling dealers' service and parts department will actually give a hoot.   

Offline Beowulf

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Re: V7 850 trouble in paradise
« Reply #91 on: January 15, 2022, 08:12:43 PM »
Well I got the call finally from the tech. Bike is fixed and no charge to me and evidently running great. I go to pick it up Monday so I will find Out.  :boozing:

Offline smdl

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Re: V7 850 trouble in paradise
« Reply #92 on: January 15, 2022, 08:17:45 PM »
Well I got the call finally from the tech. Bike is fixed and no charge to me and evidently running great. I go to pick it up Monday so I will find Out.  :boozing:

Great news!!

Shaun
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Re: V7 850 trouble in paradise
« Reply #93 on: January 15, 2022, 08:22:29 PM »
Great news!!

Shaun
Go out and enjoy.

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Re: V7 850 trouble in paradise
« Reply #93 on: January 15, 2022, 08:22:29 PM »

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Re: V7 850 trouble in paradise
« Reply #94 on: January 15, 2022, 08:31:47 PM »
That is very good news. Please let us know exactly what the issue was, and if the “ relay” was the real problem.

Well I got the call finally from the tech. Bike is fixed and no charge to me and evidently running great. I go to pick it up Monday so I will find Out.  :boozing:
John
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1983 BMW R100
2009 Jaguar XK

Offline greer

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Re: V7 850 trouble in paradise
« Reply #95 on: January 16, 2022, 05:07:19 AM »
Yay!!  And do let us know, please.

Sarah
Sarah '21 V7 Special, '17 XT250, '17 V9 Roamer sold August 2021, '16 V7 II Stone sold September 2021, '08 Nevada Classic sold August 2020 
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Offline Beowulf

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Re: V7 850 trouble in paradise
« Reply #96 on: January 17, 2022, 10:16:27 AM »
Confirmed with the tech that it’s indeed the fuel relay. The ecu has been tested and came out good. Tech told me I could pick it up today however I got here and evidently it needs the latest reflash from Guzzi? Not sure if it’s Gonna be done today after all. Evidently covered by warranty but they are not sure. I drove an hour to get here and now am waiting to see if this pans out.


Further update. I took the bike home after waiting an hour for the computer to arrive to reflash the bike. It never came and they scheduled me for tomorrow.

The neutral light isn’t working so I’m gonna see if I can’t figure out what’s up. The bike rode nicely home no issues other than the neutral light and the gear indicator stopped working. The gear indicator is working now but no neutral indicator. I confirmed the bike is indeed in neutral running and let out the clutch with no stalling.
« Last Edit: January 17, 2022, 12:55:13 PM by Beowulf »

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Re: V7 850 trouble in paradise
« Reply #97 on: January 17, 2022, 01:04:08 PM »
Can we assume that the neutral indicator light was operating fine before taking it in for the other service?

...

The neutral light isn’t working so I’m gonna see if I can’t figure out what’s up. The bike rode nicely home no issues other than the neutral light and the gear indicator stopped working. The gear indicator is working now but no neutral indicator. I confirmed the bike is indeed in neutral running and let out the clutch with no stalling.
John
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Offline Beowulf

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Re: V7 850 trouble in paradise
« Reply #98 on: January 17, 2022, 02:33:35 PM »
Yes the neutral light was working before it was brought in.

Offline greer

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Re: V7 850 trouble in paradise
« Reply #99 on: January 18, 2022, 05:49:49 AM »
Dang this has been tiresome, and I'm just an onlooker.  Hang in there.

Sarah
Sarah '21 V7 Special, '17 XT250, '17 V9 Roamer sold August 2021, '16 V7 II Stone sold September 2021, '08 Nevada Classic sold August 2020 
Doug '21 V85TT, '05 Sportster Roadster, '13 XT250

Offline Beowulf

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Re: V7 850 trouble in paradise
« Reply #100 on: January 18, 2022, 06:59:08 AM »
Dang this has been tiresome, and I'm just an onlooker.  Hang in there.

Sarah


Thanks for the kind words and advice offered by all. The bike is running great and it was a joy to ride this morning to work. It’s been a rough month on a personal level as I had my grandmother die last Tuesday. I figure there’s gotta be good stuff headed my way.  I’m using this as a way to vent and push through. 

Offline mechanicsavant

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Re: V7 850 trouble in paradise
« Reply #101 on: January 18, 2022, 07:05:19 AM »
Glad to hear of your problem resolution. I’m still waiting for the correct dimmer switch . The wrong one was sent twice. The bike is rideable (during daylight) , and it’s a bit brisk around here for the foreseeable future. I figure if I start a “dialogue “ w/piaggio I might have a resolution by spring .

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Re: V7 850 trouble in paradise
« Reply #102 on: January 18, 2022, 08:05:26 AM »
Not sure what bike you have, but is it still under factory warranty?

Glad to hear of your problem resolution. I’m still waiting for the correct dimmer switch . The wrong one was sent twice. The bike is rideable (during daylight) , and it’s a bit brisk around here for the foreseeable future. I figure if I start a “dialogue “ w/piaggio I might have a resolution by spring .
John
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2009 Jaguar XK

Offline mechanicsavant

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Re: V7 850 trouble in paradise
« Reply #103 on: January 18, 2022, 09:21:57 AM »
Oh yes , a 2021 V7/850 Centanario  . I’m absolutely head over heels loving it too . I’ve also got a V7II that took quit a bit of sorting out . The Beemers were getting a bit heavy & bulky as I age , plus every time I glanced the speedo it showed 80 or better ! I had an SP1000 years ago & thought it quite agricultural.
At this stage of the journey a more manageable  choice was a small block . It also allowed me to keep the same dealer A huge + for me . Having worked @ dealerships for decades I’m familiar W/the game . Ya sometimes just got to get the right “ear” at the other end to sift the fly shit out of the pepper ! Now how do you say that in Italian .

Offline jrt

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Re: V7 850 trouble in paradise
« Reply #104 on: January 18, 2022, 09:33:39 AM »
Ya sometimes just got to get the right “ear” at the other end to sift the fly shit out of the pepper ! Now how do you say that in Italian .

I'm not even sure how to say that in English, lol.  That's a new expression for me.
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Online sdcr

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Re: V7 850 trouble in paradise
« Reply #105 on: January 18, 2022, 10:08:30 AM »
.... Ya sometimes just got to get the right “ear” at the other end to sift the fly shit out of the pepper ! Now how do you say that in Italian .

You could say that in Mongolian, and it would still come out pretty clear :thumb:
John
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2009 Jaguar XK

Offline Vagrant

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Re: V7 850 trouble in paradise
« Reply #106 on: January 18, 2022, 10:14:38 AM »
Peppers never going to taste the same!
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Re: V7 850 trouble in paradise
« Reply #107 on: January 18, 2022, 02:15:40 PM »
Confirmed with the tech that it’s indeed the fuel relay. The ecu has been tested and came out good. Tech told me I could pick it up today however I got here and evidently it needs the latest reflash from Guzzi? Not sure if it’s Gonna be done today after all. Evidently covered by warranty but they are not sure. I drove an hour to get here and now am waiting to see if this pans out.


Wait so they kept your bike for a month or two for a relay they could have got from Napa for a few bucks? Or possibly pulled one out of a bike on the floor?

And they are new enough they didn't have the scan tool yet.

Ugh, just ugh.

Glad it's back and almost mended.
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Re: V7 850 trouble in paradise
« Reply #108 on: January 18, 2022, 02:29:13 PM »
Wait so they kept your bike for a month or two for a relay they could have got from Napa for a few bucks? Or possibly pulled one out of a bike on the floor?

And they are new enough they didn't have the scan tool yet.

Ugh, just ugh.

Glad it's back and almost mended.
I know you’re a tolerant and fair minded guy Kev.
But with the combination of your training and ability to see through BS, I would not want to cross you.

Your point is valid and well made.

Offline Beowulf

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Re: V7 850 trouble in paradise
« Reply #109 on: January 18, 2022, 03:05:47 PM »
Wait so they kept your bike for a month or two for a relay they could have got from Napa for a few bucks? Or possibly pulled one out of a bike on the floor?

And they are new enough they didn't have the scan tool yet.

Ugh, just ugh.


So it turns out AF1 has had the relay in stock the whole time and this dealership never checked and ordered it from Italy. It’s been a long process and I’m not pleased. I’m gonna suck it up and take it To Austin next time.

Anyways I missed the bike terribly and this Is my main mode of transport. Been borrowing the wife’s Royal Enfield.

Glad it's back and almost mended.

Offline Beowulf

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Re: V7 850 trouble in paradise
« Reply #110 on: January 18, 2022, 06:13:20 PM »
Further update. Neutral switch was determined to be faulty and it will be replaced under warranty of course. Part is ordered and they will call when it arrives. Bike is successfully reflashed and running great. The dealer offered a free oil change at a later date.

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Re: V7 850 trouble in paradise
« Reply #111 on: January 18, 2022, 07:14:18 PM »
Further update. Neutral switch was determined to be faulty and it will be replaced under warranty of course. Part is ordered and they will call when it arrives. Bike is successfully reflashed and running great. The dealer offered a free oil change at a later date.

 :thumb:
Glad to hear.
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Offline greer

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Re: V7 850 trouble in paradise
« Reply #112 on: January 19, 2022, 05:05:09 AM »
Beowulf,

I am glad to hear you are back on the bike and hope you've seen the last of the glitches.  As far as the free oil change, I'd ask the dealership for the supplies but do the work myself.  Bet you'd already decided that.

I am so, so sorry to hear about the loss of your grandmother.  Thanks for sharing that with us, too.  Wishing you the very best.

Sarah 
Sarah '21 V7 Special, '17 XT250, '17 V9 Roamer sold August 2021, '16 V7 II Stone sold September 2021, '08 Nevada Classic sold August 2020 
Doug '21 V85TT, '05 Sportster Roadster, '13 XT250

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Re: V7 850 trouble in paradise
« Reply #113 on: January 19, 2022, 06:25:55 AM »
That is some good news. As Sarah said, hopefully you can now just enjoy riding the bike.

Further update. Neutral switch was determined to be faulty and it will be replaced under warranty of course. Part is ordered and they will call when it arrives. Bike is successfully reflashed and running great. The dealer offered a free oil change at a later date.
John
2000 BMW R1100 RS
1983 BMW R100
2009 Jaguar XK

Offline Kildareman

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Re: V7 850 trouble in paradise
« Reply #114 on: January 19, 2022, 10:34:28 AM »
Good news. In the mean time just count the gears like we all used to do. Neutral should be around here ish?
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Offline Beowulf

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Re: V7 850 trouble in paradise
« Reply #115 on: January 19, 2022, 11:20:17 AM »
Good news. In the mean time just count the gears like we all used to do. Neutral should be around here ish?


That made me laugh. Yeah I’m back to counting gears which honestly isn’t bad. I pay more attention to rpm’s than anything. Popping into neutral has become a more exciting affair although not too difficult. I’m just so happy riding this bike as opposed to my wife’s bike (which is a great bike) to work. I average 120 miles a day four or so times a week.

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Re: V7 850 trouble in paradise
« Reply #116 on: January 19, 2022, 11:46:05 AM »
Most of the Guzzi’s I’ve owned, have three or 4 neutrals. It’s the one after first gear that is important.   :grin:




That made me laugh. Yeah I’m back to counting gears which honestly isn’t bad. I pay more attention to rpm’s than anything. Popping into neutral has become a more exciting affair although not too difficult. I’m just so happy riding this bike as opposed to my wife’s bike (which is a great bike) to work. I average 120 miles a day four or so times a week.
John
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2009 Jaguar XK

Offline Beowulf

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Re: V7 850 trouble in paradise
« Reply #117 on: February 01, 2022, 04:37:34 PM »
Only felt right to post where it all started. AF1 reached out today ( stellar customer service) and informed me it is indeed the ECU that has been misbehaving and will be covered under warranty.

I’m honestly thrilled that AF1 got on the problem so fast and that it’s going to be fixed. Warranty is coming in handy and Piaggio has been really decent about the whole thing according to both dealers. I miss that motorcycle terribly. I’m afraid it’s quite a love affair.

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Re: V7 850 trouble in paradise
« Reply #118 on: February 01, 2022, 04:44:57 PM »
I hope that this dealer has diagnosed it properly, and you can get on to enjoying the machine.
John
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1983 BMW R100
2009 Jaguar XK

Offline Vagrant

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Re: V7 850 trouble in paradise
« Reply #119 on: February 01, 2022, 07:08:30 PM »
Just an FYI, my V85 experience was Piaggio has finally stepped up their game and appears to be doing a good job with warranty / customer service. Warning though, don't bring it in with aftermarket exhaust or maps.
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