Wildguzzi.com
General Category => General Discussion => Topic started by: Wayne Orwig on April 01, 2021, 10:56:43 AM
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About a year ago, I started to get curious about the V85TT. A number of people recommended a dealer in North Carolina, about three hours away. So I sent off an email, I got no reply. I sent another email or two. No reply (or the reply was a simple 'call us', I've forgotten). I did not follow up, because I wasn't sure where life was leading me at the time anyway. But I was disappointed that I did not get a LITTLE better response.
Understand that I have hearing issues. Normal face to face conversation is a struggle, conversation now with the masks is a real struggle, and phone calls can be a disaster. So I like emails, or maybe a text.
So anyway, that went nowhere. It was annoying, BUT I was likely wasting their time anyway because of my situation, so I let it go.
Fast forward a year. Things have changed for me a lot again. I am really thinking again about going out and exploring some gravel roads. And the V85TT may be a good tool for doing that.
So I email a nearby dealer. I actually got quick feedback, but with an out the door price that I felt was too high.
So I email that North Carolina dealer hours away about getting an Adventure. He replies that he has a Travel. I email that I really wanted the Adventure and I asked how much for the Travel. He replied only with 'yes, he also has the Adventure'..... Maybe I will get there after thirty more questions. :rolleyes: At this point, HE is wasting his time and my time. So another email asking if he does have an Adventure, and how much. Yes he said he does. Still no price. So I call, and I think he said he would answer my email, I think. Hard for me to understand on the phone. So yes, he now replies to my email with a lot of questions. Am I a service member, do I have a trade in, etc. Finally, making some progress. I answer the questions, sending info on the trade, I never got a follow up reply.
In the mean time, a few people recommended a dealer in Ohio. I emailed them, no reply. I emailed again, I get a reply that said call. I emailed about my bad hearing. No reply. I called and they said I need to talk to the guy that I have been emailing. They said they would tell him to email me. No reply.
Last weekend I encountered a Georgia rider, selling a used unmolested V85TT Adventure. He now has money, I have a V85TT.
Why did the dealers care less about following through. I can overlook my initial emails where they may have thought I was just wasting time, as I actually did one year ago. But with repeated email follow ups AND phone calls, and I was still ignored. Very confusing.
I did not use dealer names because these dealers are highly thought of, and some people will have their tender feels hurt if I used names. :weiner:
So I'm sure I am missing something. As in, I have money, and they don't need it, or something. :violent1:
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I heard Joe was getting a black one and will be selling his multi colored one, used little bit.
You must have it, hey "YOU are now NOT the problem"
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I heard Joe was getting a black one and will be selling his multi colored one, used little bit.
It is in my garage.
He said too heavy for what he wants.
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All is well that ends well. :smiley:
On another note.. Dorcia is wanting a hard side camper. After much research, there is one she might like and it's manufactured in Indiana. Their phone number just said to look at their web site. :rolleyes: I emailed them to see if we could look at one.
Crickets. Days pass. Finally got a return email showing their dealer locator. As if I couldn't find that.. :rolleyes: we are closer to the manufacturer than any dealer..
Finally got another email saying we could come and look, but they may or may not have one like she wants..
Ah, we need a little trip anyway.
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I rode >100 miles to check out a multi-powersports dealer. Walked around the showroom for 20 minutes and no one even spoke to me. They seemed to all be stuck to their cell phones.
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I only buy used, usually at good prices, (guzzi content lol), but a while back I took a hard run at getting one of the few remaining new Stelvios, in hindsight I'm very glad it didn't work out.
A couple of years ago, I tried to buy a NOS Stelvio from a dealer out of town, I got the same treatment you did, it was like they didn't care at all, we were only a couple of hundred dollars apart, but rather than sell it and free up cash and floor space it languished in their show room or warehouse forever.
I have a couple of theories about dealers selling MG's in my area of the world. They hate to deal with anyone that really knows the brand, and especially anyone from out of town, prepared and willing to do their own service and work.
I think that their profit margins are probably slim and they count on selling bikes to people that don't know the brand that well and are held hostage to the dealer doing all the service and work on the bike and THAT is where they make their profit. jmho fwiw
Wayne, I'm really happy that you got the bike you wanted at a fair price; wishing you many safe miles and smiles :thumb: :bike-037:
:popcorn: :gotpics: :popcorn:
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I rode >100 miles to check out a multi-powersports dealer. Walked around the showroom for 20 minutes and no one even spoke to me. They seemed to all be stuck to their cell phones.
There’s a difference there. That’s a passive interaction opportunity. Some sales folk choose to just let people browse rather than give them the treatment, whereas Wayne was actively reaching out, seeking a response. I’d be quite annoyed, then again, if business is happening, then they can afford to not respond. Fascinating (and frustrating) how supply & demand often affects the balance of who seeks whose attention.
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I prefer the salespeople leave me alone. I'll find them if I need them.
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Talking about dealers, one in Cobb Co had multiple people shot just yesterday. Mountain Motorsports.
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Like I have said here even recently, NC had no MG dealership in reality....as far as I’m concerned anyhow.
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It doesnt get any better than AF1, in my opinion. They have two long term sales guys, and they don't do commission, so they actually sped time with you. They just haooen to have a used 2020 Adventure right now, too. They also have a couple of new ones, I was just there the other day.
https://www.af1racingaustin.com/used-inventory/2020-moto-guzzi-v85-tt-adventure
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It doesnt get any better than AF1, in my opinion. They have two long term sales guys, and they don't do commission, so they actually sped time with you. They just haooen to have a used 2020 Adventure right now, too. They also have a couple of new ones, I was just there the other day.
https://www.af1racingaustin.com/used-inventory/2020-moto-guzzi-v85-tt-adventure
It was worth it for me to fly out to Austin last January and then ride home on my new V85. Ed at AF1 was very responsive via email and my experience was quite positive.
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I have been in more than a couple cycle dealers over the years, that entirely ignored my presence, I just don’t get that? IMO a good shop will acknowledge your presence, ask if they can help and then let
me be until I do just that.
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Like I have said here even recently, NC had no MG dealership in reality....as far as I’m concerned anyhow.
The place in Charlotte is no bueno?
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I reached out to a couple regional dealers by email about some other makes and received no response. My local multi-brand dealer did answer my initial inquiry about a used Triumph Scrambler XC but there was no follow up (suspect the bike was sold).
The new Indian dealer in Monmouth, NJ carries MG but I wanted someone who has some experience with the brand. Once I decided on the V85TT my decision to go with Jim Hamlin was a no brainer. Very knowledgeable and extremely responsive - well worth the 90 minute drive.
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It doesnt get any better than AF1, in my opinion. They have two long term sales guys, and they don't do commission, so they actually sped time with you. They just haooen to have a used 2020 Adventure right now, too. They also have a couple of new ones, I was just there the other day.
https://www.af1racingaustin.com/used-inventory/2020-moto-guzzi-v85-tt-adventure
Not to get too off-topic, there's an interesting, orange side car outfit in the background of two of the photos of the V85. Anyone recognize the model?
(https://images.squarespace-cdn.com/content/v1/51ec2861e4b0a4a7472cb622/1617142486076-NV7Q2K4PLKJ4FZ36FGDD/ke17ZwdGBToddI8pDm48kBZw6jF4_OvU-ddo_vwqGhp7gQa3H78H3Y0txjaiv_0fDoOvxcdMmMKkDsyUqMSsMWxHk725yiiHCCLfrh8O1z5QPOohDIaIeljMHgDF5CVlOqpeNLcJ80NK65_fV7S1Ub61YCrK70I7JIpWiI8ho4Yi1WvVNQtDE81xuRbL1MFKm0sD-Bab7E9MY8W31A7zMQ/166855138_354004042603645_6534517070300590797_n+%281%29.jpg?format=2500w)
Moto
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Not to get too off-topic, there's an interesting, orange side car outfit in the background of two of the photos of the V85. Anyone recognize the model?
(https://images.squarespace-cdn.com/content/v1/51ec2861e4b0a4a7472cb622/1617142486076-NV7Q2K4PLKJ4FZ36FGDD/ke17ZwdGBToddI8pDm48kBZw6jF4_OvU-ddo_vwqGhp7gQa3H78H3Y0txjaiv_0fDoOvxcdMmMKkDsyUqMSsMWxHk725yiiHCCLfrh8O1z5QPOohDIaIeljMHgDF5CVlOqpeNLcJ80NK65_fV7S1Ub61YCrK70I7JIpWiI8ho4Yi1WvVNQtDE81xuRbL1MFKm0sD-Bab7E9MY8W31A7zMQ/166855138_354004042603645_6534517070300590797_n+%281%29.jpg?format=2500w)
Moto
Maybe the Ural Gear Up: https://www.imz-ural.com/gear-up
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Yeah, AF1 is a Ural dealer also
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About a year ago, I started to get curious about the V85TT. A number of people recommended a dealer in North Carolina, about three hours away. So I sent off an email, I got no reply. I sent another email or two. No reply (or the reply was a simple 'call us', I've forgotten). I did not follow up, because I wasn't sure where life was leading me at the time anyway. But I was disappointed that I did not get a LITTLE better response.
Understand that I have hearing issues. Normal face to face conversation is a struggle, conversation now with the masks is a real struggle, and phone calls can be a disaster. So I like emails, or maybe a text.
So anyway, that went nowhere. It was annoying, BUT I was likely wasting their time anyway because of my situation, so I let it go.
Fast forward a year. Things have changed for me a lot again. I am really thinking again about going out and exploring some gravel roads. And the V85TT may be a good tool for doing that.
So I email a nearby dealer. I actually got quick feedback, but with an out the door price that I felt was too high.
So I email that North Carolina dealer hours away about getting an Adventure. He replies that he has a Travel. I email that I really wanted the Adventure and I asked how much for the Travel. He replied only with 'yes, he also has the Adventure'..... Maybe I will get there after thirty more questions. :rolleyes: At this point, HE is wasting his time and my time. So another email asking if he does have an Adventure, and how much. Yes he said he does. Still no price. So I call, and I think he said he would answer my email, I think. Hard for me to understand on the phone. So yes, he now replies to my email with a lot of questions. Am I a service member, do I have a trade in, etc. Finally, making some progress. I answer the questions, sending info on the trade, I never got a follow up reply.
In the mean time, a few people recommended a dealer in Ohio. I emailed them, no reply. I emailed again, I get a reply that said call. I emailed about my bad hearing. No reply. I called and they said I need to talk to the guy that I have been emailing. They said they would tell him to email me. No reply.
Last weekend I encountered a Georgia rider, selling a used unmolested V85TT Adventure. He now has money, I have a V85TT.
Why did the dealers care less about following through. I can overlook my initial emails where they may have thought I was just wasting time, as I actually did one year ago. But with repeated email follow ups AND phone calls, and I was still ignored. Very confusing.
I did not use dealer names because these dealers are highly thought of, and some people will have their tender feels hurt if I used names. :weiner:
So I'm sure I am missing something. As in, I have money, and they don't need it, or something. :violent1:
A suggestion, start your email by explaining your hearing situation. In my experience there are too many people who love to anonymously waste time on the internet. If I were responding to your email I'd invite you to call unless I knew of your condition.
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A hitch on the Mustang and you could kill two birds with one stone as AF1 has a used yellow one. Then again, I don't think you are going to do better than what's in your garage. You know I really like that sticker!!!
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Not defending anybody here just an explanation as I see it.
Back in 1966 when I started drag racing and was broke to start with I sought out sponsorship from the family-owned auto parts store in Westmont Ill. I spent a lot of time there and watched as many times he refused to quote a price unless it was to a dealer he did daily business with and knew would buy from him. The rest got I have it in stock, or not, but, I won't quote the price on the phone. He told me that quoting the phone price was just eliminating him as they would keep calling others until they get the lowest price. Nothing has changed today other than the email is the new phone.
That being said and knowing your situation I guess I would try to identify the big boss/owner, email him with an explanation of the situation, and set a time you will call him for an OTD price. Not perfect but it might work.
The best news is you got a good deal on a great bike and will pay fewer sales tax too.
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About a year ago, I started to get curious about the V85TT. A number of people recommended a dealer in North Carolina, about three hours away. So I sent off an email, I got no reply. I sent another email or two. No reply (or the reply was a simple 'call us', I've forgotten). I did not follow up, because I wasn't sure where life was leading me at the time anyway. But I was disappointed that I did not get a LITTLE better response.
Understand that I have hearing issues. Normal face to face conversation is a struggle, conversation now with the masks is a real struggle, and phone calls can be a disaster. So I like emails, or maybe a text.
So anyway, that went nowhere. It was annoying, BUT I was likely wasting their time anyway because of my situation, so I let it go.
Fast forward a year. Things have changed for me a lot again. I am really thinking again about going out and exploring some gravel roads. And the V85TT may be a good tool for doing that.
So I email a nearby dealer. I actually got quick feedback, but with an out the door price that I felt was too high.
So I email that North Carolina dealer hours away about getting an Adventure. He replies that he has a Travel. I email that I really wanted the Adventure and I asked how much for the Travel. He replied only with 'yes, he also has the Adventure'..... Maybe I will get there after thirty more questions. :rolleyes: At this point, HE is wasting his time and my time. So another email asking if he does have an Adventure, and how much. Yes he said he does. Still no price. So I call, and I think he said he would answer my email, I think. Hard for me to understand on the phone. So yes, he now replies to my email with a lot of questions. Am I a service member, do I have a trade in, etc. Finally, making some progress. I answer the questions, sending info on the trade, I never got a follow up reply.
In the mean time, a few people recommended a dealer in Ohio. I emailed them, no reply. I emailed again, I get a reply that said call. I emailed about my bad hearing. No reply. I called and they said I need to talk to the guy that I have been emailing. They said they would tell him to email me. No reply.
Last weekend I encountered a Georgia rider, selling a used unmolested V85TT Adventure. He now has money, I have a V85TT.
Why did the dealers care less about following through. I can overlook my initial emails where they may have thought I was just wasting time, as I actually did one year ago. But with repeated email follow ups AND phone calls, and I was still ignored. Very confusing.
I did not use dealer names because these dealers are highly thought of, and some people will have their tender feels hurt if I used names. :weiner:
So I'm sure I am missing something. As in, I have money, and they don't need it, or something. :violent1:
I can almost guarantee you the problem was that the dealer figured you were a price fisher. People that only contact them for a price and availability so they can use it as leverage for a deal with another dealer. Dealers have been reluctant to do this type of communication for years.
When I was chatting to my Ford dealers finance controller whilst waiting for my new car he said it was common to spend an hour or more serving a perspective new buyer doing a test drive the whole nine yards, for the customer then to start phoning around the other dealers in the area in front of the salesman using his negotiated price as a bargaining point. They'd then walk out the door to the other dealer over a couple of hundred dollars.
Can't blame the dealers. The current obsession with screwing the dealer down to the last nickel on the price gets you this situation. I personally have formed relationships with a few dealer over the years and its served me well every time. Nothing like pulling the "I've bought 3 new cars here in the last 2 years" if you don't get the service you are expecting. So at the end of the day the consumer gets exactly what they deserve by and large, no sense wondering why or complaining.
Ciao
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Wayne, congratulations on the new to you V85. I hope it works out well for you.
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I can almost guarantee you the problem was that the dealer figured you were a price fisher. People that only contact them for a price and availability so they can use it as leverage for a deal with another dealer. Dealers have been reluctant to do this type of communication for years.
When I was chatting to my Ford dealers finance controller whilst waiting for my new car he said it was common to spend an hour or more serving a perspective new buyer doing a test drive the whole nine yards, for the customer then to start phoning around the other dealers in the area in front of the salesman using his negotiated price as a bargaining point. They'd then walk out the door to the other dealer over a couple of hundred dollars.
Can't blame the dealers. The current obsession with screwing the dealer down to the last nickel on the price gets you this situation. I personally have formed relationships with a few dealer over the years and its served me well every time. Nothing like pulling the "I've bought 3 new cars here in the last 2 years" if you don't get the service you are expecting. So at the end of the day the consumer gets exactly what they deserve by and large, no sense wondering why or complaining.
Ciao
This...
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Why are the pipes wrapped ?
(https://i.ibb.co/h9vMCfM/4-C8-B136-B-D4-EC-48-F3-B12-E-000-C07-D9-BA2-B.png) (https://ibb.co/h9vMCfM)
I must admit, I like those Coastguard ones as much as my red.
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Why are the pipes wrapped ?
(https://i.ibb.co/h9vMCfM/4-C8-B136-B-D4-EC-48-F3-B12-E-000-C07-D9-BA2-B.png) (https://ibb.co/h9vMCfM)
I must admit, I like those Coastguard ones as much as my red.
To make them look ugly, attract road grime, and be of zero utility at all. Have I left something out? :laugh:
Ciao
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To make them look ugly, attract road grime, and be of zero utility at all. Have I left something out? :laugh:
Ciao
Not that I can see. But I do like the bike.
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Maybe the Ural Gear Up: https://www.imz-ural.com/gear-up
Bound to be. Thanks. Looks good in that color!
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Wayne, great buy! That’s a beautiful bike.
I’m going to go against the grain and say this is the dealers fault. Customer service has fallen off a cliff. Nothing wrong with price shopping. Finding and negotiating the best price with best customer service is required unless you’ve taken leave of your senses. Personally I lean towards better customer service. I.e. I’ll pay somewhat more if the dealer has good customer service. The dealers you reached out to were/are remiss for not following up a sales lead. They missed out on a sale because they would rather have the customer do all the legwork for them. The result in your case sucks for them but turned out good for you.
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To make them look ugly, attract road grime, and be of zero utility at all. Have I left something out? :laugh:
Ciao
You forgot to add that it can trap moisture and rot out the pipe from the outside, while trapping in heat to rot out the pipe from the inside. :thewife:
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Talking about dealers, one in Cobb Co had multiple people shot just yesterday. Mountain Motorsports.
Were any motorcycles injured?
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Were any motorcycles injured?
https://www.ajc.com/news/breaking-1-dead-in-douglas-county-officer-involved-shooting-deputy-injured/45D7MNNMERBBBHOIPERI65CGGA/
Doesn’t seem so. It’s close to the Cobb county line.
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You forgot to add that it can trap moisture and rot out the pipe from the outside, while trapping in heat to rot out the pipe from the inside. :thewife:
Knew I'd forgotten something. :laugh:
Ciao
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Wayne, great buy! That’s a beautiful bike.
I’m going to go against the grain and say this is the dealers fault. Customer service has fallen off a cliff. Nothing wrong with price shopping. Finding and negotiating the best price with best customer service is required unless you’ve taken leave of your senses. Personally I lean towards better customer service. I.e. I’ll pay somewhat more if the dealer has good customer service. The dealers you reached out to were/are remiss for not following up a sales lead. They missed out on a sale because they would rather have the customer do all the legwork for them. The result in your case sucks for them but turned out good for you.
That's true but to get an idea about the full package the dealer is offering you really need to visit the dealer not just flick them an email, that's a classic "I'm just interested in the last dime" buyer. It's about fostering a "relationship" with the dealer and you can't do that via an email. The up front cost of the bike is only a part of the package when buying a new vehicle and if you want to do it all via email then they can't attract you to the other benefits they may offer that negates a few hundred bucks more than the other dealer charges. I'd go so far as to say that any dealer that's happy to negotiate via email is probably the one that has the least to offer apart from a cheap up front cost. Not always, as some can trade on a great reputation but even those dealers will be reluctant to sell this way for the most part.
Ciao
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on the car side-my wife and i went to look for a gently used roguee-up to 25 k miles. at the secod dealer we found one with upgraded interior, price was good, therewas ding on drivrs side headlight,,i asked if their body shop would fix it, oh no, cars are as is, and the ding added character,
they lost a 30 k sale over 100 dollars body shop work ???
Crazy way to run a business.
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That's true but to get an idea about the full package the dealer is offering you really need to visit the dealer not just flick them an email, that's a classic "I'm just interested in the last dime" buyer. It's about fostering a "relationship" with the dealer and you can't do that via an email. The up front cost of the bike is only a part of the package when buying a new vehicle and if you want to do it all via email then they can't attract you to the other benefits they may offer that negates a few hundred bucks more than the other dealer charges. I'd go so far as to say that any dealer that's happy to negotiate via email is probably the one that has the least to offer apart from a cheap up front cost. Not always, as some can trade on a great reputation but even those dealers will be reluctant to sell this way for the most part.
What are we supposed to do when the dealer is 600 miles away?
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I can only talk about the dealer I know well. Most people give glowing reports of his service.
But, each situation is different of course, so just some generalities that may apply to other dealers.
First, it is a very small shop. If it was a car dealer, you could only get 2 cars in his showroom space. The service shop takes up most of the room which makes sense since he started as a used bike servicer and dealer and added guzzi later. In the cold weather, there are usually only 2 people and the owner (who is often twisting wrenches) working there, one is a mechanic who never touches the phone. So, these 2 have to do everything it takes to keep the place running during their day. When business picks up in the spring (late Feb.) he will often bring in another service writer/sales person and if one can be found, mechanic.
While they are all personable, on a nice Saturday in March, there is not a lot of time for chit chat.
So, my point was to explain why you might not have gotten the response you sought from this type of dealer. What I said probably does not apply to multi-line dealers. And I have had the same treatment at every Harley shop I ever visited except for the 2 I have bought new bikes from that were away from urban areas. Back on topic, in spite of the challenges, I still don't really excuse non-answers from people you are trying to pay money to. I was in sales for a number of years in the car business and some of my best commissions came when some other salesman said "they're just wasting time" and I went and worked with them and made a solid commission (one young couple just going to the movies comes to mind) they got to the movies late that day in a used Jaguar.
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At the risk of controversy, allow me to offer another side of the coin on the subject of email responses from dealer today.
Most all business today, car, motorcycle, appliances, clothing, well everything, has a website. Therefore if a business has a website then its fare to expect them to monitor it and respond accordingly, promptly and respectfully. If they can’t do that then don’t put up a website and just expect all of their potential customers to just walk through the door. I think we are living in a time when the majority of people start their shopping online therefore if they want everyone’s business they need to have a website. The way I do business is the exact same way Wayne did.
Bottom line for me is, if I email a business requesting information on their products and get no response or a rude or condescending reply, I simply scroll down to the next website for the business and product in question. That business possibly lost a sale that day and it was no skin off Mr Wayne’s butt. By the way Wayne, congratulations on your purchase of a great looking bike and hope you enjoy it a lot of safe miles.
Dan
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What are we supposed to do when the dealer is 600 miles away?
Most sensible people would chose another brand.
Ciao
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With all due respect, Lucky, there is only one brand that has the unique characteristics of Moto Guzzi.
Most sensible people would chose another brand.
Ciao
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Just what is this sensible you speak of??
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About a year ago, I started to get curious about the V85TT. A number of people recommended a dealer in North Carolina, about three hours away. So I sent off an email, I got no reply. I sent another email or two. No reply (or the reply was a simple 'call us', I've forgotten). I did not follow up, because I wasn't sure where life was leading me at the time anyway. But I was disappointed that I did not get a LITTLE better response.
Understand that I have hearing issues. Normal face to face conversation is a struggle, conversation now with the masks is a real struggle, and phone calls can be a disaster. So I like emails, or maybe a text.
So anyway, that went nowhere. It was annoying, BUT I was likely wasting their time anyway because of my situation, so I let it go.
Fast forward a year. Things have changed for me a lot again. I am really thinking again about going out and exploring some gravel roads. And the V85TT may be a good tool for doing that.
So I email a nearby dealer. I actually got quick feedback, but with an out the door price that I felt was too high.
So I email that North Carolina dealer hours away about getting an Adventure. He replies that he has a Travel. I email that I really wanted the Adventure and I asked how much for the Travel. He replied only with 'yes, he also has the Adventure'..... Maybe I will get there after thirty more questions. :rolleyes: At this point, HE is wasting his time and my time. So another email asking if he does have an Adventure, and how much. Yes he said he does. Still no price. So I call, and I think he said he would answer my email, I think. Hard for me to understand on the phone. So yes, he now replies to my email with a lot of questions. Am I a service member, do I have a trade in, etc. Finally, making some progress. I answer the questions, sending info on the trade, I never got a follow up reply.
In the mean time, a few people recommended a dealer in Ohio. I emailed them, no reply. I emailed again, I get a reply that said call. I emailed about my bad hearing. No reply. I called and they said I need to talk to the guy that I have been emailing. They said they would tell him to email me. No reply.
Last weekend I encountered a Georgia rider, selling a used unmolested V85TT Adventure. He now has money, I have a V85TT.
Why did the dealers care less about following through. I can overlook my initial emails where they may have thought I was just wasting time, as I actually did one year ago. But with repeated email follow ups AND phone calls, and I was still ignored. Very confusing.
I did not use dealer names because these dealers are highly thought of, and some people will have their tender feels hurt if I used names. :weiner:
So I'm sure I am missing something. As in, I have money, and they don't need it, or something. :violent1:
Hey Wayne, sorry you had this experience; yet, I’ve purchased about maybe 8 new motorcycles in the last 18 or so years and shopped countless others. Yes, the dealer “may” have thought you were price fishing but honestly, sadly, I don’t think what you are describing is that uncommon anywhere in the dealer market.
In my experience, if you want dealer attention, the best way to get it is to do your own shopping, come up with a price you think is fair for you and the dealer, then approach the dealer with something along the lines of, “I have owned many Moto Guzzis in the past and I am ready to buy this bike for my stated price out the door today if it is acceptable to you. If so, send me a picture of the invoice with my name on it and we’ll talk final payment. Again, I am not fishing and ready to buy. Please get back with me”.
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When purchasing things that do not appreciate in value always remember the golden rule - He who has the gold (you, the purchaser) makes the rules.
If the seller doesn't want to play, then take your gold and go somewhere else.
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When purchasing things that do not appreciate in value always remember the golden rule - He who has the gold (you, the purchaser) makes the rules.
If the seller doesn't want to play, then take your gold and go somewhere else.
What, a Guzzi doe not appreciate in value? Especially after we farkle it up with nonsense and bling? :evil:
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Ha! Wayne in my mind it does, but my mind is a strange place.
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With all due respect, Lucky, there is only one brand that has the unique characteristics of Moto Guzzi.
You say that like it's a good thing :laugh:
Ciao
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I had a great experience with Cadre. Talked on phone, made the deal, he drove half way to me in Raleigh, took my Eldo in trade.
AND installed accessories that he sold me at a discount for FREE.
I think that is pretty darn good. I will buy from him again.
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Wayne, My wife is hard of hearing so I know what you are talking about.
In my business (furnace and AC installation) I am always willing to quote a price over the phone. If they like my price, I will make an appointment and see the job. This has saved me many hours of going out to low price customers. I would have thought the dealer would have got you a "ballpark" price to get you to come in. Answering an E mail is not hard. I can usually cull out the junk E mail pretty quick.
I have only bought one Moto Guzzi and I still have it. The dealer hired me to put in a new furnace at his house.
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Why did the dealers care less about following through. I can overlook my initial emails where they may have thought I was just wasting time, as I actually did one year ago. But with repeated email follow ups AND phone calls, and I was still ignored. Very confusing.
I did not use dealer names because these dealers are highly thought of, and some people will have their tender feels hurt if I used names. :weiner:
So I'm sure I am missing something. As in, I have money, and they don't need it, or something. :violent1:
Not sure about the particulars of your situation Wayne, but in general my experience with email, texting, and even internet posting is that somewhere north of 50% of the people who engage in the above are illiterate. Written communication takes a bit of effort and focus. A two minute phone conversation generally equates to about 20-30 emails or texts.
Generation gap is probably a lot of it.
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Not sure about the particulars of your situation Wayne, but in general my experience with email, texting, and even internet posting is that somewhere north of 50% of the people who engage in the above are illiterate. Written communication takes a bit of effort and focus. A two minute phone conversation generally equates to about 20-30 emails or texts.
Generation gap is probably a lot of it.
Agreed, and it gives the retailer an idea of the potential customer as well. Same the other direction. Bit like communicating here, it's inferior to a face to face meeting or even verbal communication and not always conducive to making an assessment of someone's personality. Good for relaying facts but not always the best for reading people.
Ciao
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I'm always leery about email and/or text that don't get a reply. It may not have been received.
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A two minute phone conversation generally equates to about 20-30 emails or texts.
So if you are hard of hearing, you are out of luck?
And in my case, I DID include a couple of calls to both dealer, and they promised to follow up, but didn't to any real extent.
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So if you are hard of hearing, you are out of luck?
And in my case, I DID include a couple of calls to both dealer, and they promised to follow up, but didn't to any real extent.
Pretty much I guess. If your hearing is so bad you can't use a phone then I guess you have a drive ahead of you to the dealer and some face to face.
Ciao
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Pretty much I guess. If your hearing is so bad you can't use a phone then I guess you have a drive ahead of you to the dealer and some face to face.
Ciao
Or as in Wayne's case, the dealers lose a potential sale. Plenty of other good bikes out there.
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sold my v85TT to wayne can't think of a better person to sell it to the georgia guzzi rep. I was having trouble with the weight .
as I'm 71 years old I hope to buy a 2021 v7III special with is lower. I traded a Milano for the v85TT which was a mistake
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I sent Enzo an e-mail this morning regarding a small rear rack for the Milano. He replied and I asked that he call when he had a moment. (I figure they are busier than I am.) He called me back about 30 minutes, he had what I wanted right there, and he is sending it to me today. Service fluids/filters and such arrive on my door step a day or two after I call him.
I'm pretty happy with that.
And that is what I have heard from the two dealers that I had issues with.
I guess my name is on a Guzzi $hit list. :sad:
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So if you are hard of hearing, you are out of luck?
And in my case, I DID include a couple of calls to both dealer, and they promised to follow up, but didn't to any real extent.
Yeah, being hard of hearing does limit one's communication options. Not so much with people who want to communicate, but definitely with the younger generation.
I know employers who say they can't get their employees to return their phone calls when they leave them a voice message that says "CALL ME BACK ASAP!" The kids will text their boss back "What do you want?"
I know a yute who says "I can always tell when I'm dealing with a Baby Boomer. They send you an email than call and ask you if you received and understood the email!" Yep, see my previous post on illiteracy!
On the plus side, their refusal to communicate via your preferred mode is a good filtering tool that may save you the aggravation of buying from the wrong dealer should you later have a problem with your purchase.
"You can deal with me on my terms or I will take my business elsewhere!" is an excellent use of the free market!
Sounds like it worked out in your favor this time Wayne! Kudos!
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Look on the bright side. You saved $5,000. or so by buying used and your a better mechanic than 99.5% of the guys employed at dealers. Win, win!
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Or as in Wayne's case, the dealers lose a potential sale. Plenty of other good bikes out there.
Yep, but you know what, the profit for a dealer selling a new bike is pretty modest. Most of the profits are in the servicing and accessories and spares etc. Most dealers probably don't sweat it too much losing a potential sale from 600 miles away as they are unlikely to ever see the customer again for the profitable stuff.
Lets face it you guys are the masters and champions of the "Take no prisoners" capitalistic system, can't see much point in complaining about it when it doesn't work for you in "all" situations. Gotta take the good with the bad.
Ciao
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It sounds like you really need quality hearing aids so you can communicate better.
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It sounds like you really need quality hearing aids so you can communicate better.
Even when I could hear better, I preferred email. If someone tries to BS me I can just point to an earlier email.
The aids I have now are good, bluetooth and work well. There are actually other issue that make talking on the phone complicated.
Besides, when I DID talk to them, or TRY to talk to them, I ended up going nowhere. So it was a waste of time.