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General Category => General Discussion => Topic started by: dave1068 on April 28, 2021, 05:58:07 PM

Title: Contacted MG/Piaggio Customer Service
Post by: dave1068 on April 28, 2021, 05:58:07 PM
Hey Guzzista's

Most of you saw my post about my new V85TT dying on day 2 of ownership.

I did contact customer service and heard back from Leonardo that the matter is being looked into, stay tuned for what if anything comes from it. They did want the dealer whom I sang praises about as theyve been in business for over 70yrs and were quick in Dx and repairing it.

Stay tuned...
Title: Re: Contacted MG/Piaggio Customer Service
Post by: guzzisteve on April 28, 2021, 07:12:35 PM
That is nice to here.
Title: Re: Contacted MG/Piaggio Customer Service
Post by: egschade on April 28, 2021, 08:00:43 PM
Hey Guzzista's

Most of you saw my post about my new V85TT dying on day 2 of ownership.

I did contact customer service and heard back from Leonardo that the matter is being looked into, stay tuned for what if anything comes from it. They did want the dealer whom I sang praises about as theyve been in business for over 70yrs and were quick in Dx and repairing it.

Stay tuned...

Hope they don't pull your dealer's franchise for providing an unacceptably high level of customer service. They have to protect their reputation ya know  :evil:
Title: Re: Contacted MG/Piaggio Customer Service
Post by: JL Rich on April 28, 2021, 08:22:35 PM
Now hold on there, Piaggio Customer Service is an oxymoron.
Title: Re: Contacted MG/Piaggio Customer Service
Post by: dave1068 on April 28, 2021, 08:35:50 PM
Ill see if I can get a complimentary 2021 cent version of the V85tt or perhaps a hat....
Title: Re: Contacted MG/Piaggio Customer Service
Post by: tommy2cyl on April 30, 2021, 11:35:51 AM
 :thumb: I can testify.
Title: Re: Contacted MG/Piaggio Customer Service
Post by: jpv7 on April 30, 2021, 01:46:32 PM
Months later, and after a thorough investigation, they did pay for my tow when Piaggio "roadside assistance" had no clue who I was when i called for help...Lol