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General Category => General Discussion => Topic started by: Bonaventure on November 07, 2017, 08:34:05 PM

Title: No "Welcome" Correspondence from Piaggio/Guzzi ?
Post by: Bonaventure on November 07, 2017, 08:34:05 PM

Hey I was just wondering.  Bought the NTX new in July, haven't gotten anything in the mail from Piaggio/Guzzi such as a Welcome letter or thanks for buying etc.  Or do they not do that like some other manufacturers do?

Title: Re: No "Welcome" Correspondence from Piaggio/Guzzi ?
Post by: redhawk47 on November 07, 2017, 09:12:43 PM

They do send a welcome letter, and a road service card. I don't know why they are so slow about it. Mine took several months also.
Contact your dealer and Piaggio.

Title: Re: No "Welcome" Correspondence from Piaggio/Guzzi ?
Post by: Bonaventure on November 08, 2017, 08:29:38 AM

Bought from a ultra high volume dealership out west that I'm wondering if they might not have registered my bike sale?  I probably need to correspond with Piaggio as you recommend, and find out if they even have me on record.

Title: Re: No "Welcome" Correspondence from Piaggio/Guzzi ?
Post by: jpv7 on November 08, 2017, 08:39:11 AM

Maybe you'll get it by Christmas...I would be more concerned about whether you are actually on their roadside assistance database (if that was included with your purchase).  I needed help and called only to be told that "we don't know who you are".  What a joke - the dealer had to send a truck...

Title: Re: No "Welcome" Correspondence from Piaggio/Guzzi ?
Post by: guzzisteve on November 08, 2017, 08:40:17 AM

Contact your local dealer you do business with, have them run the VIN, it's nice to have a warranty.