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General Category => General Discussion => Topic started by: flip on February 19, 2019, 09:45:24 AM

Title: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: flip on February 19, 2019, 09:45:24 AM
I got a call this morning from Matthews Fun Machines in Matthews, NC. I had taken my Breva 1100 there for some work. The lady said she had some bad news for me...I'm thinking, oh crap, the repair bill is gonna be higher than the bike is worth! I guessed wrong. The lady said another dealership bought them yesterday and they are dropping Moto Guzzi. She said they had not done anything yet to my bike but now they can't work on Guzzis and that I need to come and get it and soon.
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: troyhamilton on February 19, 2019, 09:52:41 AM
its real hard to find a Moto Guzzi dealer or a shop that works on them, good luck getting it repaired!
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: Perazzimx14 on February 19, 2019, 09:56:28 AM
Wonder why they can't work on your Guzzi? It's not a warranty claim it is simply a motorcycle in for repair. Maybe they signed a non-compete agreement?
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: Kev m on February 19, 2019, 09:59:35 AM
That's straight up bullshit. If it's not warranty work they CAN and should. They already accepted the job, the bike is there. STFU and do the work you agreed to do.
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: bad Chad on February 19, 2019, 10:26:23 AM
I agree. I would call them back and ask to speak to the manager.
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: calfruit on February 19, 2019, 10:33:44 AM
Or! If they do NOT want to work on it.  Why would one want them too!
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: Lannis on February 19, 2019, 10:41:26 AM
It's probably a lot farther away for you, but if things don't work out and they just don't want to do the work for whatever reason, you'll not hear any leaning-backward nonsense from Moto Richmond, our Virginia Moto Guzzi dealer.   They do good work (they did my roller conversion on my Stelvio).

Lannis
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: Kev m on February 19, 2019, 10:58:31 AM
Or! If they do NOT want to work on it.  Why would one want them too!
Absolutely, I'm more of a make a f'n scene, never darken the doorway again, and make damn sure you tell every local rider you know (or can reach) what assholes they now are.
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: JJ on February 19, 2019, 11:00:29 AM
I got a call this morning from Matthews Fun Machines in Matthews, NC. I had taken my Breva 1100 there for some work. The lady said she had some bad news for me...I'm thinking, oh crap, the repair bill is gonna be higher than the bike is worth! I guessed wrong. The lady said another dealership bought them yesterday and they are dropping Moto Guzzi. She said they had not done anything yet to my bike but now they can't work on Guzzis and that I need to come and get it and soon.

This trend is NOT a good sign for all of us... :embarassed: :undecided: :cry: :cry:
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: wrbix on February 19, 2019, 11:08:39 AM
A shame another dealership gone.
They mention who bought them? I hope it’s not BMW of Charlotte.

Wonder if they’ll run a clearance sale...last i was there they had pretty good inventory.
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: s1120 on February 19, 2019, 11:19:25 AM
My guess is its not that the dealer didnt want to... Im thinking the NEW dealer doesn't, and just wants all back logged service gone before they take over.
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: bad Chad on February 19, 2019, 11:23:27 AM
I agree with everything that’s been said.  But I would want clarification from someone in charge.    And if it’s as it sounds do as Kev suggests.
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: Ncdan on February 19, 2019, 11:44:33 AM
This news is troubling to me as that dealership was my ace in the hole with the Guzzi ownership second only to some of you guys here in the board and my old Honda mechanic who has been doing much of my maintenance work like tires, valve adjustments etc. the only other Guzzi dealership in NC is in Greensboro and the manager told me months ago that they couldn't drop Guzzi quick enough for him. When I tried to get help from them over my failed TPS sensor I got no help  from them and they never even got back with me as they promised they would after talking with their factory rep! If it hadn't been for Lucian (Dave) here on this forum I'd still be stuck without a bike. Sad time for us Guzzi newbies but I ain't giving up yet, I can still trailer my 1400 to one of my buddies up north for help:)
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: guzzisteve on February 19, 2019, 11:47:38 AM
My guess is its not that the dealer didnt want to... Im thinking the NEW dealer doesn't, and just wants all back logged service gone before they take over.
This         &             When you go or call talk to the wrench that does the service, he may do stuff on the side.
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: Dilliw on February 19, 2019, 12:42:21 PM
I got a call this morning from Matthews Fun Machines in Matthews, NC. I had taken my Breva 1100 there for some work. The lady said she had some bad news for me...I'm thinking, oh crap, the repair bill is gonna be higher than the bike is worth! I guessed wrong. The lady said another dealership bought them yesterday and they are dropping Moto Guzzi. She said they had not done anything yet to my bike but now they can't work on Guzzis and that I need to come and get it and soon.

They are (were) family owned and the new owner must have said the hec with the Aprilia/Guzzi stuff.  They had a pretty big inventory and accessories too; wonder if they are going to have an auction or something.  That would be cool!

As to wrenches Andy Rounds still works on Guzzi's and is in Harrisburg.  Gaston MC Werks in Gastonia will work on them too.  Plenty of Guzzi's in Charlotte between Matthews Fun Machines and formerly Union Cycle.
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: flip on February 19, 2019, 01:15:19 PM
I'm off to Matthews to pick up my Guzzi. It's been sleeting here since before lunch. Grrr. I hate Charlotte traffic on a good day.
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: rocker59 on February 19, 2019, 02:25:19 PM
That's straight up bullshit. If it's not warranty work they CAN and should. They already accepted the job, the bike is there. STFU and do the work you agreed to do.

agreed.  that's some piss-poor customer service, right there. 

Their Guzzi exeperience didn't evaporate overnight, unless they had one Guzzi mechanic and they fired him...

 
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: Ncdan on February 19, 2019, 03:17:07 PM
I was there a few months ago to pick up some parts and went over to the service department to just introduce myself as the owner on a new to me 2015 cal 1400. I spoke with a lady service manager who seemed very knowledgeable and willing to give assistance and service whenever needed. These folks have been inservice for years as a family business. I hate to see them go under but I totally understand. It seems that one dealer after another is giving up on the Guzzi line and after talking to the newest dealer in my area, Greensboro, I totally understand why, NO FACTORY SUPPORT !!!
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: jackthebiker on February 19, 2019, 03:52:17 PM
I just checked their website, still show they are a Guzzi Dealer with bikes? Its not just Moto Guzzi, I live in a area with 75,000 people or more and the only motorcycle dealer we have is a Harley Dealer and they don't sell bikes like they used to.
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: blu guzz on February 19, 2019, 04:05:03 PM
in these times, you have to be smarter than the average bear to make it in the MC buz.  I hate to go on about Cadre again, but I was there today and not only had they bought that package deal of V9s, they had painted a Bobber high gloss black.  I normally hate black bikes, but this thing had me wondering "how can i slip this into the garage so the wife won't notice".  When you see this thing, you want it and want it now.  Enzo told me that they took that bike to a show this weekend and added the yellow ohlins shocks from the v9 sport.  Holy Moly it must have been da bomb.  Sorry I did not get a pic, but that would not have done it justice, you just had to be in the presence of this thing.  this is what it takes these days.
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: flip on February 19, 2019, 06:16:57 PM
Apparently, the employees came in this morning and were told the business had been sold and was closing. The stock is being moved to Team Charlotte Motorsports on Freedom Dr. A guy in a Team Charlotte Motorsports shirt told me that they have not made a commitment with Moto Guzzi or Aprilia. They were already moving stuff out this afternoon.

I asked about one of their used bikes and was told there was no one there that could sell it to me. I was asked to come visit them on Freedom Drive.

I had called the dealership in Greensboro and spoke with someone in their service department. I was told they don't stock Guzzi parts and only do basic maintenance. For repairs , they guy suggested I go to Matthews... :shocked:
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: Tennmoto on February 19, 2019, 06:56:19 PM
All this makes me think Piaggio is giving up on the United States. It’s been an uphill battle for Guzzi here forever.
Even though they make motorcycles with soul that have some great features the ability of us Americans to appreciate them on a larger scale has not happened. Kinda weird though, the V7 thread on Advrider is one active thread and the discussion over the V85 is good too. So just when you think a comeback is happening dealers are closing
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: Ncdan on February 19, 2019, 07:59:45 PM
Apparently, the employees came in this morning and were told the business had been sold and was closing. The stock is being moved to Team Charlotte Motorsports on Freedom Dr. A guy in a Team Charlotte Motorsports shirt told me that they have not made a commitment with Moto Guzzi or Aprilia. They were already moving stuff out this afternoon.

I asked about one of their used bikes and was told there was no one there that could sell it to me. I was asked to come visit them on Freedom Drive.

I had called the dealership in Greensboro and spoke with someone in their service department. I was told they don't stock Guzzi parts and only do basic maintenance. For repairs , they guy suggested I go to Matthews... :shocked:
That sounds about right with Greensboro. I attempted to deal with them several months ago and the service manager said they despised dealing with moto Guzzi snd the sooner the dealership dropped them the better off they would be. He said Guzzi had cost them some of their Indian customers.
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: DaSwami on February 19, 2019, 08:33:47 PM
I dealt with Team Charlotte looking for another bike. They didn't have it but located two dealers in the country that did, and directed me to them.  Seemed pretty stand up in my book.  Maybe it will work out.
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: bad Chad on February 19, 2019, 08:45:31 PM
It’s not right period.  Someone at Mathews should have made sure that their customers were taken care off.   
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: Ncdan on February 19, 2019, 09:13:44 PM
It’s not right period.  Someone at Mathews should have made sure that their customers were taken care off.
I guess it's like the old saying "when you're in you're in and when you're out you're out" as far as thier customers are concerned.
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: TN Mark on February 20, 2019, 12:32:19 AM
It’s not right period.  Someone at Mathews should have made sure that their customers were taken care off.

Since it seems most at Mathews were surprised to hear they were sold, they (Mathews) very likely no longer have a say in the matter. It's up to the new owners to either say yes or no to Guzzi bikes and service. Since it's been posted the new owners haven't made a commitment to Piaggio, I'd say current Guzzi owners need to find another place for service. Perhaps the new owners will pony up to become an authorized Guzzi dealer.

"Basic Maintenance" on a Moto Guzzi isn't much different from many other motorcycles. Meaning it's straightforward and relatively easy. Area owners will either have to do it themselves or find an independent repair shop. The latter, for a Moto Guzzi, could prove difficult. Likely the biggest local hurdle is if you need EFI software updates and insist on a dealer for it. Thankfully, the aftermarket is typically a better option anyway.

Dealers come and go, not just for Guzzi, for just about all motorcycle brands. It's a very difficult motorcycle business climate today. Even more so with slow moving inventory and brands. Someone will step up and service and maybe even sell new Guzzis. I'm sure Piaggio is doing what they can to bring on another dealer in the area.

You should know soon whether or not the new owners bought the Guzzi inventory or if it will be sent elsewhere. It's a simple question that only needs to be asked.
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: rocker59 on February 20, 2019, 07:39:02 AM
  He said Guzzi had cost them some of their Indian customers.

I wonder how...
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: rocker59 on February 20, 2019, 07:44:56 AM
All this makes me think Piaggio is giving up on the United States. It’s been an uphill battle for Guzzi here forever.
Even though they make motorcycles with soul that have some great features the ability of us Americans to appreciate them on a larger scale has not happened. Kinda weird though, the V7 thread on Advrider is one active thread and the discussion over the V85 is good too. So just when you think a comeback is happening dealers are closing

Why?  Guzzi currently sells more bikes in the USA than it has in decades. 

There have been times in the past  twenty + years that the number was in the few hundreds.  1996/1997.  Then again in 2004/2005.  And again in 2008/2009.

Over the past eight or nine years, volume has steadily increased, largely thanks to the V7 line.
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: Trialsman on February 20, 2019, 08:04:27 AM
I saw this post last night and couldn't sleep.  I just got back from a trip down South and stopped at Matthews.  Last MARCH I put a deposit on a V85 TT at All Seasons Sports in Wooster, Ohio.  This fall I learned they sold the business.  After going there to talk with Steve and the Piaggio rep my long standing deposit was transferred to Matthews where I bought my Norge.  I stopped there to finalize things, like leaving my riding gear for the future Fly-'n-Ride and to see about this new $2000 deposit directly to Piaggio.  Tee and I tried to put in the information to their website but it kept giving and error and could not finish.  Now this !!!!  I guess the reason was they were not on the list of authorized dealers as the sale of the business had been done, little did we know.  What a cluster.  I have an hour before they open and I can talk directly to them.  All I want is this motorcycle.  Just bad Karma I guess.
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: Ncdan on February 20, 2019, 08:18:24 AM
I wonder how...
I ask the same question. He said several disgruntled customers who bought Guzzis and couldn't get their bikes fixed while under warranty due to the lack of available parts in a timely manor and the reps wouldn't return their calls for weeks on end was causing a bad reputation environment for the dealership. He said that was contributing to a overall reduction in sales. I don't know but a rumor of poor service can hurt a business.
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: bad Chad on February 20, 2019, 08:39:57 AM
Since it seems most at Mathews were surprised to hear they were sold, they (Mathews) very likely no longer have a say in the matter. It's up to the new owners to either say yes or no to Guzzi bikes and service. Since it's been posted the new owners haven't made a commitment to Piaggio, I'd say current Guzzi owners need to find another place for service. Perhaps the new owners will pony up to become an authorized Guzzi dealer.

"Basic Maintenance" on a Moto Guzzi isn't much different from many other motorcycles. Meaning it's straightforward and relatively easy. Area owners will either have to do it themselves or find an independent repair shop. The latter, for a Moto Guzzi, could prove difficult. Likely the biggest local hurdle is if you need EFI software updates and insist on a dealer for it. Thankfully, the aftermarket is typically a better option anyway.

Dealers come and go, not just for Guzzi, for just about all motorcycle brands. It's a very difficult motorcycle business climate today. Even more so with slow moving inventory and brands. Someone will step up and service and maybe even sell new Guzzis. I'm sure Piaggio is doing what they can to bring on another dealer in the area.

You should know soon whether or not the new owners bought the Guzzi inventory or if it will be sent elsewhere. It's a simple question that only needs to be asked.

I think you’re missing my point Mark.  I’m speaking to the subject of customers who have bikes already in the shop. Perhaps the new ownership has no desire to take care of Mathews customers, but Mathews management has at the very least an ethical responsibility to do the right thing, and make sure that those customers aren’t left blowing in the wind. That’s part of the reason relationships in business develop, to help assure just such a mess doesn’t happen.
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: bobbyfromnc on February 20, 2019, 08:56:37 AM
Well if this is true all of us who have purchased Guzzi's will have to give them a little time to see how the chips fall. Personally Either MFM or the new owners have an obligation to do the right thing for it's Guzzi customers. I have an extended warranty contract with them. I expect some sort of communication. If not there are other means of getting either MFM or New owners attention legally. I have no problem doing basic maintenance, but I did pay for warranty and therefore I have let them do it for record keeping purposes. I want to think they will do the right thing. I like Tee and those guy's. BK
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: Dilliw on February 20, 2019, 08:59:23 AM
Please find out what their plans are for the inventory.  They had a Nero Gentleman 1400 last time I was there and I'd love to steal that one!


Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: rocker59 on February 20, 2019, 09:42:29 AM
Please find out what their plans are for the inventory.  They had a Nero Gentleman 1400 last time I was there and I'd love to steal that one!

What is a "Nero Gentleman 1400"?
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: Dilliw on February 20, 2019, 09:48:45 AM
What is a "Nero Gentleman 1400"?

It's a Touring model with a similar paint scheme to the '98 EVs.  I saw one at the WNY rally a couple of years ago and later when I was in Matthews.
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: rocker59 on February 20, 2019, 10:14:16 AM
It's a Touring model with a similar paint scheme to the '98 EVs.  I saw one at the WNY rally a couple of years ago and later when I was in Matthews.

OK.  It's the name of a color.  Black with silver tank side panels.  Got it.

Wonder why they didn't stick to all Italian and call it "Nero Signore" ???  Yeah, Yeah...  Guzzi...

(https://cdnmedia.endeavorsuite.com/images/ThumbGenerator/Thumb.aspx?img=http%3a%2f%2fcdnmedia.endeavorsuite.com%2fimages%2fcatalogs%2f14637%2fproducts%2fdetail%2f76380e87-2041-4e6a-91fa-1bcf9590eeab.jpg&mw=750&mh=400&f=1)
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: kingoffleece on February 20, 2019, 10:29:20 AM
kustomwerks in Buffalo is dumping Guzzi.  They have one 2017 bike in that color new on closeout.
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: Dilliw on February 20, 2019, 10:33:43 AM
kustomwerks in Buffalo is dumping Guzzi.  They have one 2017 bike in that color new on closeout.

Probably the one I saw at the Rally!  They set up a tent and had some demo rides back in 2017.

I just checked the Matthews website and they are showing one in inventory. 
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: Trialsman on February 20, 2019, 10:37:25 AM
Just got off the phone.  They are transferring all calls to Matthews now to Team Charlotte, the new owners.  Doors are closed and new inventory is being moved.  I ask about Guzzi and the response was "not at this time."  The person I talked with needed to talk with Tee, who will still be working for them, about my deposit, bike, and my riding gear.  They were all blindsided at Matthews about the deal.
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: Devildog on February 20, 2019, 11:57:10 AM
I'm off to Matthews to pick up my Guzzi. It's been sleeting here since before lunch. Grrr. I hate Charlotte traffic on a good day.
Medic Andy must have a local mechanic...try asking him with a PM.
Lannis is right about Moto Richmond. Guzzi, Triumph, and recently KTM. They seem to be here for the long term.
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: TN Mark on February 20, 2019, 09:34:31 PM
Just got off the phone.  They are transferring all calls to Matthews now to Team Charlotte, the new owners.  Doors are closed and new inventory is being moved.  I ask about Guzzi and the response was "not at this time."  The person I talked with needed to talk with Tee, who will still be working for them, about my deposit, bike, and my riding gear.  They were all blindsided at Matthews about the deal.

There's the answer, "not at this time". That means anyone who has a Moto Guzzi in that shop 'may' need to pick it up. Depending upon what the Guzzi actually needs. Tires/battery/brakes etc, maybe Team Charlotte will perform that work. Any type of Guzzi warranty, I'd guess there is little to no chance of Team Charlotte doing anything with it because they aren't a Moto Guzzi dealer. Team Charlotte 'owes' you nothing, they're not a Guzzi dealer and the old Guzzi dealer is out of business. Therefore no one who formerly worked for MFM can do anything regarding Moto Guzzi without approval from the decision makers at Team Charlotte.


Trialsman,

Your deposit on a Moto Guzzi will very likely be returned or it will get transferred to an authorized Moto Guzzi dealer. But the company you had an agreement with no longer exists. Of course it's a goofy situation but one I suspect will be fully worked out once you can speak directly (and calmly) to someone in charge at Team Charlotte. You're obviously in an uncomfortable situation. Locating and getting your personal property from the MFM building 'could' prove a bit more dicey than any written agreement you had with MFM.

I truly look forward to reading that your situation has been worked out quickly and fully.

Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: RightD on February 20, 2019, 09:53:12 PM
Add another to the list of the walking wounded... Word is that there was significant upheaval at La Moto Washington over the summer/fall (DC area).

Apparently there were ownership issues that led to the departure of all of the experienced staff (both sales and service) and ultimately resulted in the sale of the dealership.

Hopefully they get their issues worked out.

- RightD
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: Mayor_of_BBQ on February 21, 2019, 04:16:14 PM
Anyone in NC or Western NC can get their guzzi serviced with Earl Totman in Black Mountain (in the industrial park with Pisgah Brewing)

He's a big loop guy but last time I was there he has a several modern V7's, a LMIV, a Coppa Italia, 850T, and a couple of those weird Raven bikes with the sideways guzzi motor (one is set up as a single cylinder for vintage racing!?!?!)

He has ZERO web presence, but he knows his stuff and has a great shop dog...  He did a great job with my v65 and he's very responsive. I can PM his number to any NC guys needing service. Obviously warranty work is a no-go but otherwise he's a great resource.
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: Privateer Connection on February 26, 2019, 05:19:12 PM
Just a FYI my name is Chuck and I am the owner of Privateer Connection in Rock Hill, SC. We are not a OEM dealer however the tech that did all the Guzzi work at Mathews Fun Machines is now working here at Privateer Connection. We can't do any OEM warranty work but we will gladly help with any service and repair work. Feel free to call myself or Nick and we will help you any way we can. We are open M-F 9-6 and our shop number is 803-980-7200
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: bobbyfromnc on February 27, 2019, 07:25:47 AM
Just a FYI my name is Chuck and I am the owner of Privateer Connection in Rock Hill, SC. We are not a OEM dealer however the tech that did all the Guzzi work at Mathews Fun Machines is now working here at Privateer Connection. We can't do any OEM warranty work but we will gladly help with any service and repair work. Feel free to call myself or Nick and we will help you any way we can. We are open M-F 9-6 and our shop number is 803-980-7200

That's Good News... Nick is the man. BK
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: PeteS on February 27, 2019, 07:36:38 AM
kustomwerks in Buffalo is dumping Guzzi.  They have one 2017 bike in that color new on closeout.

What do you think the odds are of Bob Weaver picking them up? I'd really like to pick up a V85 but every day thats looking more difficult to do.

Pete
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: rocker59 on February 27, 2019, 07:39:36 AM
Just a FYI my name is Chuck and I am the owner of Privateer Connection in Rock Hill, SC. We are not a OEM dealer however the tech that did all the Guzzi work at Mathews Fun Machines is now working here at Privateer Connection. We can't do any OEM warranty work but we will gladly help with any service and repair work. Feel free to call myself or Nick and we will help you any way we can. We are open M-F 9-6 and our shop number is 803-980-7200

Thanks for letting us know!   :thumb:
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: bobbyfromnc on February 27, 2019, 07:52:03 AM
So then... It seems some of what I've pieced together is, from Management and on down the chain from there MFM employees were taken by complete surprise when they arrived for work where they were met by the Gestapo of the new owners... IE Team Charlotte on that Tuesday morning and were told to get their belongings and Que sera sera. This totally leaves a very bad taste in my mouth about the new owners. MFM machines have sold many Guzzi's over the past few years. I called and expressed my concerns to the new ownership and basically said why are you guy's thumbing your noses at all these guzzi owners. It's not like you can go to the other side of town to another authorized dealer for service and warranty work. It is said new ownership is talking with Guzzi but to be honest even if they do retain Guzzi and Aprilla after the way MFM staff were treated by Team Charlotte and the old owners of MFM I think I'm done. BK
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: Dilliw on February 27, 2019, 08:06:40 AM
Just a FYI my name is Chuck and I am the owner of Privateer Connection in Rock Hill, SC. We are not a OEM dealer however the tech that did all the Guzzi work at Mathews Fun Machines is now working here at Privateer Connection. We can't do any OEM warranty work but we will gladly help with any service and repair work. Feel free to call myself or Nick and we will help you any way we can. We are open M-F 9-6 and our shop number is 803-980-7200


Chuck did tires for my Griso and also fixed one of the leaky spokes.  I'm sure he could handle most out of warranty work!

George
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: bobbyfromnc on February 27, 2019, 12:50:55 PM
R I P Matthews Fun Machines, the dealership where I purchased my Moto Guzzi. Made some good friends there, had my bike serviced there inspite of the 200 mile round trip (I had no other choice, Guzzi riders understand this). Relationships are important to me. I know and understand that business is business but what angers me about it is the way the Management and Employees were treated by the conglomerate who purchased MFM when they showed up for what was supposed to be your normal work day and be told, gather your belongings and Que Sera Sera... Mind you Mfm Sales had been in business for close to 40 years. Can you imagine how those people felt. Stunned I think would be an understatement. Imagine your bike is in the shop for service to be called to come get your bike because the Conglomerate doesn't sell/service Moto Guzzi. All MFM stock was relocated to the Conglomerates Super Center on Freedom Drive in Charlotte. Personally I find this whole thing unpalatable. BK. Grrrrrrr....
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: Rick in WNY on February 27, 2019, 01:07:03 PM
Dang... that's a horrible way to sell a business, and an even worse way to tell the employees.

And I agree, that kind of treatment would not endear me to the new management.
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: Lannis on February 27, 2019, 04:51:11 PM
Dang... that's a horrible way to sell a business, and an even worse way to tell the employees.

And I agree, that kind of treatment would not endear me to the new management.

If they do business with their employees that way ("pack your sh!t and get out"), imagine what they'll do to their customers .... !

Lannis
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: roadscum on February 27, 2019, 09:59:54 PM
This is just another example of dealers dropping the marque. It happens all the time. Maybe a factor is low profit margins, low volume, and cheap ass customer who never see a dealer again until they need major works. One measure dealers use  is dollars earned per square foot of showroom floor, Guzzi loses. Another is new product turn over, Guzzi loses Another profit per model in the shop...…. again Guzzi loses. I remember when there were dealers that sold only Guzzi, as far as I know none are left, seems they were able to sustain profitability.

Pissed and making a scene at Matthews accomplishes nothing except burn a bridge you may need some day, and it'll say a lot about your character and style.Word may spread to other dealerships in the area. Makes no sense to me, seems childish and immature.
Dealer have the right to accept or reject any repair work however manufactures require dealer to perform warranty work on the brands they sell. 

Paul
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: Kev m on February 28, 2019, 05:12:44 AM
This is just another example of dealers dropping the marque. It happens all the time. Maybe a factor is low profit margins, low volume, and cheap ass customer who never see a dealer again until they need major works. One measure dealers use  is dollars earned per square foot of showroom floor, Guzzi loses. Another is new product turn over, Guzzi loses Another profit per model in the shop...…. again Guzzi loses. I remember when there were dealers that sold only Guzzi, as far as I know none are left, seems they were able to sustain profitability.

Pissed and making a scene at Matthews accomplishes nothing except burn a bridge you may need some day, and it'll say a lot about your character and style.Word may spread to other dealerships in the area. Makes no sense to me, seems childish and immature.
Dealer have the right to accept or reject any repair work however manufactures require dealer to perform warranty work on the brands they sell. 

Paul

 “Impressive. Every word in that sentence was wrong.” – Luke Skywalker


Did you perchance read anything after the first few posts?!?
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: bobbyfromnc on February 28, 2019, 05:52:27 AM
I agree with Kev M... "Did you perchance read anything after the first few posts?!?"


I wondered the same thing. As far as I know I haven't or anyone else for that fact been ugly or thrown the new dealership under the bus, I think they did that all by themselves. My two cents. 
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: sdcr on February 28, 2019, 11:16:02 AM
This is just another example of dealers dropping the marque. It happens all the time....and cheap ass customer who never see a dealer again until they need major works....

Paul

Paul,

 So, Moto Guzzi buyers are the problem? That is about as short sighted a view as the new owners on MFM dealership.
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: Dilliw on February 28, 2019, 11:23:12 AM

 So, Moto Guzzi buyers are the problem? That is about as short sighted a view as the new owners on MFM dealership.

Yes!  At least that's what the Moto Guzzi NA rep told Orwig. 
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: bobbyfromnc on February 28, 2019, 11:57:07 AM
I wonder how...

The Greensboro Indian Dealer is a really nice place but their sales floor is limited in size, I'm guessing the comment was over taking up floor space for bikes that don't move as quick as their Indian offerings would be my guess for the comment as well as not being prepared to do basic work with certain stock for normal things, plus dealing with Guzzi on top of that.
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: Trialsman on March 02, 2019, 04:23:59 PM
I just got back from a film showing of the CABDR at our new KTM/Indian dealership here in Pittsburgh.  Beside seeing some of the areas I have ridden over the years I was talking with the owner.  Now understand this is a little self-serving, but I found he had contemplated taking on Guzzi as a line.  I proceeded to tell him how Greensburg, Wooster, and several other dealers in our region have gone belly up.  This, in effect, would leave a very large area around Western PA and Eastern OH, as well as WV that could use a dealer.  If anyone in this area around Pittsburgh would support his taking on Guzzi it might be a good idea to shoot him an email and let him know.  I am interested because it is 5mi from my house, but we need more dealers and this area is wide open now.  Maybe it is worth a shot - who knows it might benefit us all in the long run?  This is the link you could inquire about taking on Guzzi and maybe stem the tide of all these dealers dropping our bike !!!!!

https://www.pittcycles.com/contact-email-motorcycles-dealership--xcontact
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: s1120 on March 03, 2019, 07:11:49 AM
Paul,

 So, Moto Guzzi buyers are the problem? That is about as short sighted a view as the new owners on MFM dealership.

Im coming from the auto world... And having worked for VW for 25 years, saw much the same thing...  I agree its the diehard, old school owners... the guy that has 100K plus on their bike/car..  they are not coming to the dealers... they are not having service done..  but the shortsightedness of VW in the 90's... and guzzi the last...  oh a long time.. almost put them out of business. they are not doing whats needed to get NON Guzzi riders in...   The old school fans push the brand name...  we keep it out there, but without the new blood its gone. They have models that fit the new trends...  the bikes the people that dont normaly ride like...  but without supporting the dealers..  Noone knows anything about it...  Cant sell a bike that noone knows is there. And no matter what we fans do...  Mickey millennial, who wants to look cool riding to the coffee shop...  is not going to drive 300 miles to buy a motorcycle that he doesnt know about.
Title: Re: One Less Guzzi Dealership - RIP Matthews Fun Machines, MFM merged threadfest
Post by: mnuttall87 on March 14, 2019, 10:01:17 PM
Sounds like Team Charlotte Motorsports has decided to take on the brand, putting a Guzzi dealer back in Charlotte.  From a post on the MGNOC Facebook today at least.