It sounds like you really need quality hearing aids so you can communicate better.
Even when I could hear better, I preferred email. If someone tries to BS me I can just point to an earlier email.
The aids I have now are good, bluetooth and work well. There are actually other issue that make talking on the phone complicated.
Besides, when I DID talk to them, or TRY to talk to them, I ended up going nowhere. So it was a waste of time.