stucchi officine

[NoSprk]

anyone ever order from these guys in Italy?

 I wanted a set of their fork springs. MG cycles was out of stock then sold out again before I could get a pair. I ordered a set and a few small things on the 20th of August and have received no tracking and they give me a short response about shipping in the beginning of the week twice and still nothing.

I'm so pissed off. I really need those springs to make it up to the Dayton Nevada campout without making it a miserable trip. I called yesterday and actually spoke to someone, they said it would ship today. end of the day in Italy and no response or notification. I'm about ready to call my credit card company.

I felt I ordered with plenty of time. no way they will get here in time even if they ship on Tuesday because they're not open Mondays

[blackcat]

No one works in Italy during the month of August so it isn’t too surprising that they are shipping now.

[Dirk_S]

Stucchi is a pretty well-known and established Guzzi parts provider.

[Dirk_S]

Also, not everyone has the same sales process. If you ordered online, check your junk filter. I’ve had similar hiccups in lack of email notifications, but I’m questioning, based off the info, why you’re so upset. You could always order from Hagon or other suspension companies directly.

[NoSprk]

I can't get these fork springs anywhere else have you seen hagon making the fork springs for a loop frame bike stucci is the only one apparently that does this and I tried to buy them from mg cycles but by the time I got the notification they were already sold out.

I ordered on the 20th and on the 26th they updated saying the order was being processed and I waited a week and emailed them and they told me they would ship out following Tuesday and then I waited a week and emailed them again and they said the same thing so yeah I'm upset because they said they would ship out twice if they told me that they weren't there for several weeks because of a holiday I wouldn't be upset but they told me twice if they would ship and then after talking to them on the phone they made up an excuse about me asking for a few extra parts when I told them to forget about it and just shit my original order on the phone yesterday they told me that they had all my parts that I originally ordered ready to go so I told him just to ship those and I still never got a notification today so why is this my fault. if you have a link for hagon loop frame front springs and let me know

Also, not everyone has the same sales process. If you ordered online, check your junk filter. I’ve had similar hiccups in lack of email notifications, but I’m questioning, based off the info, why you’re so upset. You could always order from Hagon or other suspension companies directly.

[NoSprk]

I ordered on the 20th and the 26th that said that it was processing the order which means they're doing something and again if they would just have been honest with me and said that it's going to be a while I wouldn't have cared but two times they told me that my parts would ship the next week and nothing ever happened there was nothing in my junk mail they would just respond once and then stop responding and then they told me over the phone that they would ship the next day today and they didn't and then I just got an email from them and they said they would ship Monday but the guy on the phone said that they're not open on Monday so what does this all mean I could get progressive springs from other places but I don't like progressive springs especially because I'm not a small guy and progressive rates tend to sag more these upgraded fork springs are supposed to be the best option for these bikes and I can't get them anywhere else when I search for him mg's website has the link on Google but when I click on it it goes to nothing same thing with the email that I got from mg cycles

No one works in Italy during the month of August so it isn’t too surprising that they are shipping now.

[NoSprk]

nothing showed up in my junk filter, I check it every day. they would email me once and never respond back. they did this to me twice saying that they would ship it the following week but never did. if they had told me that there was an issue that the order wouldn't ship for a couple weeks that would be okay but they kept telling me it would so how is that my fault? plus the other companies that make fork springs are all progressive wound springs which are not good. they sag too much because of the progressive rate. these straight rate springs are supposed to be the best option and I would have just ordered them from mg cycles but it seems like they only order a few sets at a time and by the time I got to the notification email they were already sold out. so I don't understand why you're saying I don't have no reason to be upset. on the 20th I ordered, the 26th their website said they were processing. I didn't contact them for another week just asking if they knew when they would ship and then they told me they would ship out the following week. one more week they said they would ship and they didn't. I guess if I order something 25 days before I need it that would be enough time considering I bought parts all over the world from the UK from Germany from Italy before with another company I honestly think that the guzzi parts websites are sub bar compared to BMWs or British bikes

Also, not everyone has the same sales process. If you ordered online, check your junk filter. I’ve had similar hiccups in lack of email notifications, but I’m questioning, based off the info, why you’re so upset. You could always order from Hagon or other suspension companies directly.

[Dirk_S]

Didn’t say you were at fault. But I would recommend you take a breath and relax before you wear down the buttons on your keyboard.

Hope it works out for you.

[NoSprk]

ok so I shouldn't have said that but you clearly said my reason to be upset is unwarranted. I made an order, they didn't say anything about being on holiday. they had horrible communication and have lied to me several times. I only bought these because I've been told they're the best upgraded spring for the loop bikes. when MG cycles could sell you a spring for 3x the cost but recommends this one that should mean something. I'm not sure how familiar you are with the loop bikes. they don't have much aftermarket when it comes to front suspension and the OEM springs tend to sag from 50yrs of use. there are only two or three options on total for these. I've bought hagon shocks and they don't make springs for loop bikes. they're external not inside the fork tube.

Didn’t say you were at fault. But I would recommend you take a breath and relax before you wear down the buttons on your keyboard.

Hope it works out for you.

[BMCMOTO]

Stucchi has recently moved their business apparently. I ordered something in April, it arrived in late July around 90 days total. I sent messages asking about the product every 2 weeks after the first month went by. I only got two replies and they were in the last 2 weeks, both were very vague and not specific. I thought and still think much of it is language differences. I am very happy with the product I received. I have done some business with them in the past and expedient shipping did not appear to be their forte. The most recent experience is not like the experiences of the past.

Brian

[Frenchfrog]

I think that point is pretty relevant Brian...Always good to use a translation programme when dealing with people who are not native English speakers...it's only polite for a start.

[NoSprk]

they said something about moving into a bigger place today in the email i got. well looks like im not going to the dayton meet. if they'd shipped the parts like they said they would today i may have had a fighting chance but even if they somehow hold up to their word and ship monday no way will it be here by thursday. and who knows. sometimes parts from germany come in a few days, once it took 3 weeks. UK and italy has always sent it 2-3 day ups/fedex

nowhere on their website do they talk about back orders or long wait times. i had been looking for about a week, slowly filling my shopping cart. i wasted a week on them saying they would add some intake gaskets. i doubt anything would have changed to get the order out quicker.

3mo for parts? absolutely ridiculous. ive ordered from two other Italian companies in the last 8mo and they were within 2-3 days max. im normally patient but i hate being lied to and not getting a response to direct emails. language barrier isnt an issue because i had a simple question of when my order will ship.

Stucchi has recently moved their business apparently. I ordered something in April, it arrived in late July around 90 days total. I sent messages asking about the product every 2 weeks after the first month went by. I only got two replies and they were in the last 2 weeks, both were very vague and not specific. I thought and still think much of it is language differences. I am very happy with the product I received. I have done some business with them in the past and expedient shipping did not appear to be their forte. The most recent experience is not like the experiences of the past.

Brian

[Turin]

It's a little different ordering parts from these smaller outfits. You are not going to get Amazon type service. I had ordered custom brake rotors from ISR in Sweden. No response to E-mails, etc. I thought Acke might have died. They eventually showed up.

I've found that Stein Dinse and Teo Lamers are the fastest responders if you need something quick.

[NoSprk]

i understand and didnt expect it to get here next day. thats why i ordered on the 20th of aug. i figured a few weeks is plenty of time. its not so much the time its the piss poor responses and outright lying that really gets me. also they kept telling me they would ship it. for two weeks. i ordered maybe 10 items and all were in stock. i thought it wouldnt be an issue to add a few gaskets i forgot about and they used that to stall even more. i told them to forget the gaskets and then more excuses came up. im glad they have nothing else i wanted besides the fork springs because i sure as hell wont do anymore business with them. i thought i had signed up for MGcycles notification of getting the springs back in stock but i didnt so by the time i found out it was too late.

It's a little different ordering parts from these smaller outfits. You are not going to get Amazon type service. I had ordered custom brake rotors from ISR in Sweden. No response to E-mails, etc. I thought Acke might have died. They eventually showed up.

I've found that Stein Dinse and Teo Lamers are the fastest responders if you need something quick.

[Frenchfrog]

Could the stuff not simply be stuck in customs? I've had that before...for about 6 weeks.

[BMCMOTO]

I have ordered from several EU sources over the last few years, some of those orders clearly passed through customs coming into the US. The fastest shipping from the EU seems to be DHL. Postal systems seem the slowest. Agostini always seems to ship DHL none of the others seem to be totally consistent in their shipping services. I have had several postal packages held up in customs, usually coming through Chicago, NYC, not so much. Seems much of it is luck of the draw. I try not to order things from the EU that I can find stateside because of the shipping / customs / time / issue. Some of the things ordered are now treasures not found else where.

Brian

[Canuck750]

The Stucchi web site says ‘permanently closed’
I drove by the building on Thursday when I was in Mandello, not open.
Marco from Retro Guzzi told me he bought up most of their stock. Retro is located just south of Mandello a couple km.

[BMCMOTO]

Maybe I'm seeing something else but this works for me!

https://officinestucchi.it/en/

Brian

[NoSprk]

no. they havent shipped the parts. they told me they havent. i talked to them thursday morning. the man spoke great english. he said they were waiting for the extra gaskets i asked for. i said i had emailed twice asking to just ship it as-is asap. he said they would ship it out tomorrow (friday) since 5am on the west coast is in the afternoon in Italy.

no shipping. then i emailed on friday using a different way. through my order on the website i could ask a question about the order instead of through their normal email. i got a quick response saying they would ship out monday and excuses about changing locations. which was never said to me before.

Could the stuff not simply be stuck in customs? I've had that before...for about 6 weeks.

[NoSprk]

wow thats crazy. they told me they're moving to a new location. so i wonder if i will ever get my parts. MG cycles got their springs not too long ago.

The Stucchi web site says ‘permanently closed’
I drove by the building on Thursday when I was in Mandello, not open.
Marco from Retro Guzzi told me he bought up most of their stock. Retro is located just south of Mandello a couple km.

[kindoy2]

I lesson I learned the hard way over the years..NEVER order anything from Italy in August...They dont do things like we do here..Everything comes to a halt in august which effects the whole supply chain all down the line. The rest of the year its pretty good.  Stucchi is solid...they will catch up.

 

[Speedfrog]

You're not alone..
I have an order with them placed on August 15, items in stock, money out of the bank... got an email on the 22nd letting me know they were processing my order, so far so good, I'm not in a hurry and I know that everything shuts down over there in August and I'm fine with that. I figured they just got back from vacation and they would ship anytime now..  Two weeks later, my order status still shows "processing in progress" on their website so I send an email inquiring about shipping and a possible eta, it's Sept.5, I am told they just got back from vacation on the 22nd of August(2weeks prior!) and my order would ship that week..
Well, that week as passed and as of today my order status is still showing "processing in progress"...
 
It can be quite frustrating in this day and age when we've all gotten used to instant responses and next day delivery but it's Italy.. and they are Italians. I grew up in the south of France, I am accustomed to the slower pace of life and the different sense of time, it's not about lying or lack of commitment but good intentions sometimes don't always mesh with reality when life gets in the way, and as a Mediterranean Latin culture, they happily let life get in the way...  Maybe a hard to grasp concept for most americans..

My order is for an in-house fabrication item for the V11 unavailable anywhere else, so I tend not to worry, I know they are a solid little company and they'll come through, eventually..
Patience is a virtue.

Cheers,
Hervé