Snap On question

[Gliderjohn]

My three drawer fold over lid Snap On tool box handle broke off. Anyone here know if or how Snap On may handle that? Do I need to run down a route truck?
GliderJohn

[rodekyll]

Snap-on has a website now.

https://store.snapon.com/Default.aspx

[old as dirt 2]

use the web site to locate a rep in your area and then give them a call

[nc43bsa]

What is the model number in this tool box?

[Gliderjohn]

From nc43bsa:

What is the model number in this tool box?

Where might it be located on the box? Hope not on the bottom!
Thanks,
GliderJohn

[nc43bsa]

The model number might be on a sticker on the back of the cabinet.

This is a top chest, as opposed to a portable tool box, right?  What are the dimensions and how old is it?

[siabeid]

My Snap On boxes have the model numbers stamped in the lower corner of the back of the chest. I don't remember which side.

[rss29]

My toolbox is filled with mainly Snap On tools, but part of the premium price was accounted for by the service I received from the local tool guy. You could hand him a broken socket that had turned blue from the torch or had rounded off from improper impact use and he would replace it, no questions asked. Screwdrivers marked with ‘not a prybar, chisel, or punch’ could be used as prybars, chisels, and punches without worrying about getting the blades replaced.

The quality wasn’t any better than the other premium brands, but the service was top notch. Now that I no longer have access to a truck, getting replacements isn’t so easy. I have simply been paying to replace broken tools now and often go with different (cheaper) brands.

Not sure what the warranty is on a tool chest. I assume it’s lifetime but some items have more limited warranties. I don’t think Snap On manufactured all of the boxes themselves. Depending on the vintage it might have been Waterloo, but I assume they used other companies as well. You could try to figure out who the manufacturer was and try to source parts from there.

[Kev m]

Yeah I wouldn't assume that all the boxes are covered fully by lifetime warranties, but it's worth a check.

That said I haven't bought any new Snap-On in a decade or two, but the stuff I have is and certainly was at the time better quality than a lot of stuff on the market than and especially on the market today.

Of course over the years I supplemented it with MAC, MatCo, SK, Kobalt, and even done decent Craftsman.

If I had to buy it all again tomorrow I think I'd still seek out a truck for some of the stuff, but I bet a whole crapload of my box would wind up being Kobalt.

[Gliderjohn]

It is a top box not a rolling cabinet. Bought it in 1971 full of Snap-On tools when I took auto mechanics in high school. At that time for students the whole set up cost $175. Good investment at the time.
GliderJohn

[Chuck in Indiana]

Bought it in 1971

Yeah.. that definitely should be a warranty item.. 

[Lannis]

It is a top box not a rolling cabinet. Bought it in 1971 full of Snap-On tools when I took auto mechanics in high school. At that time for students the whole set up cost $175. Good investment at the time.
GliderJohn

The guy who owned the auto shop up the road from me struggled with alcohol addiction all his life.

At one point, he ended up losing (repo) or selling/pawning all of his shop equipment and tools for his multi-bay 5000 sq ft shop.   He went into rehab for a year ... came back out clean (for a while), and went back into business full time and aggressively.   His partner (who owned the building and was a friend of mine) told me that he paid $90,000 for a full size rolling Snap-On cabinet completely stocked with Snap-On hand tools (including torque wrenches, pullers, taps, etc but not diagnostic equipment or wheel alignment stuff.)

I don't know, but I suppose it's true.  I've never even looked!

Lannis

[Gliderjohn]

from Chuck:

Yeah.. that definitely should be a warranty item.. 

Well...lifetime warranty, and I am still alive. Believe me I am not complaining.
GliderJohn

[analog kid]

My three drawer fold over lid Snap On tool box handle broke off. Anyone here know if or how Snap On may handle that? Do I need to run down a route truck?

A guy I worked with (longer ago than I care to calculate - but it was early 2000's) used a Snap-On top box given to him by his (IIRC) grandfather. The lid piano hinge was breaking - the spot welds holding hinge-to-box were giving up.

He had to keep the pressure up on the local tool guy ("Ya, I'll contact corporate for warantee and get back to you"), but they did eventually replace it with a modern equivalent.

[rodekyll]

I've known mechanics who had their boxes replaced when drawer runners and lids failed.  I know of one guy who opened too many drawers and tipped his over, pretty much destroying it.  The box wasn't square anymore and most of the drawers were damaged.  They didn't warranty it, pointing to the sticker warning to not open more than one drawer at a time.