Author Topic: MG Cycle (Read 9596 times)

kirby1923 · « **Reply #30 on:** October 26, 2019, 08:28:49 AM »

I've bought a bunch of stuff ..gulp.. rebuilding things on my CX and had no knowledge of the Guzzis' going in.

That said I have had very good luck with both MG and Harpers as far as working w/me. I tend to know exactly what I need from the start but when I got tired of banging my knees on the cylinders I decided to seek some assistance for a workable solution.

One of the two guys at MG spent about 15 or so minuets looking thru is parts for the pads/brackets that would do the job (NOS) on the CX. Appreciated and helped save my knees.

Always got quick service and the correct part for the order. (Harpers also).

:-)

Turin · « **Reply #31 on:** October 26, 2019, 02:00:38 PM »

Quote

I've also been told, "that won't fit.. are you sure?" Their knowledge is valuable to me.

This. Either Gordon or Rick talked be out of buying one of their German WBO aluminium gas tanks, reasoning that UPS must treat packages like footballs, and every ally tank shows up dented. Went with the steel tank instead. Hassel saved.
Stucchi Carbon fiber fender for my DaytonaRS… Gordon agonized over the parts diagrams to see if it would fit my bike. It was listed for the V11 sport and centauro. We spent a half hour figuring until I said screw it, just send it over. ( point is there was care and concern on their part ). Fit great.

Beowulf · « **Reply #32 on:** October 28, 2019, 06:11:06 PM »

Ordered today and its already shipped. Always done well with mg cycle.

John A · « **Reply #33 on:** October 28, 2019, 06:24:19 PM »

I’ve stopped in there a few times and they are asses and elbows, filling orders as fast as they can. It’s rare to find them with down time but if they have time they both will talk. Richard doesn’t suffer fools as they say. You won’t find a better parts source in my opinion.

ratguzzi · « **Reply #34 on:** October 28, 2019, 10:30:40 PM »

They have been dear friends for 20 years. Both are unique. Rick prefers you to have at least a minimal intelligence level. Then he can relate easily. Both of them are the sole reason why I have over 800k on at least 20 different moto guzzis. Tread gently, my friends! The story always has two sides.
JB

Lannis · « **Reply #35 on:** October 29, 2019, 08:02:15 AM »

I've dealt with MG Cycle quite a bit over the years. Ordered $200 worth of Stelvio service parts (valve cover badges, oil filters, valve cover gaskets, exhaust gaskets, etc) last month and it's more obvious now than in the past that they are encouraging you to use the on-line shopping feature, where before it was like Mark at MG Classics .... "Gotta Call!"

At any rate, I must be at least intelligent enough for Rick to abide me because I've never had any trouble. On the other hand, I always have my VIN and any available parts numbers ready ....

Lannis

Rick in WNY · « **Reply #36 on:** October 29, 2019, 08:25:07 AM »

Only one order from them to date... it arrived perfect, as ordered, and on time, so nothing else to report.

I've placed a couple orders with Harpers, and other than that one time when an order got mislaid, no issues there either. That one time, I called up, asked about order #XXXXXXXX and Curtis went, found it, saw the note as to what was going on, admitted the ball had been dropped on their end by not contacting me about the substantial price increase on the fuel disconnect fitting, and he proceeded to make it all right.

Both are small outfits, but they both try to make the customer happy. I gladly order from either one, and as discussed before, the knowledge they freely provide is amazing.

ozarquebus · « **Reply #37 on:** October 29, 2019, 11:28:10 AM »

I just ordered a timing chain and balancer and stuff and got a confirmation in a few hours.

wicks · « **Reply #38 on:** October 29, 2019, 11:38:06 AM »

***** FIVE STARS FOR MG CYCLE ***** Very glad these guys are in business.

canuck750 · « **Reply #39 on:** October 29, 2019, 11:52:52 AM »

I have rebuilt a few Moto Guzzi's over the years and have purchased a lot of parts form MG Cycle. I can not think of one single order where they screwed up or shorted me, they have regularly called me to review my order if they thought I may have ordered the wrong part which has happened on more than one occasion, I have screwed it up. Their advice has been invaluable to me. I don't care if they are friendly or not (I have only experienced them to be friendly and helpful), I do want them to help me with selecting the right part for the job which they always do.

I hope they remain in business for a very long time!

Idontwantapickle · « **Reply #40 on:** October 30, 2019, 08:54:24 PM »

I miss the good old days when they had time to chat. I suppose that was before web based ordering, now I never need to call.

I usually ~~break~~ work on stuff on Saturdays and order by Sunday afternoon. Like clockwork confirmation of shipment before lunch Monday, parts in hand Wednesday.
I really appreciate that.

Hunter

LandyLou · « **Reply #41 on:** November 01, 2019, 11:46:57 AM »

I ordered a few things on 10/27, they shipped on 10/28, and I received it 10/31. I'm pretty happy with that, sorry you're having bad luck at the moment though. Based on the replies, I'm sure it will be sorted shortly...

-LL

Groover · « **Reply #42 on:** November 01, 2019, 12:10:01 PM »

One of the things I'm thankful for at thanksgiving is MG Cycle

Texas Turnip · « **Reply #43 on:** November 01, 2019, 01:58:18 PM »

Who remembers when MG Cycle was at the old gas station before moving to the new town and building"out by the airport"? It looks like they have doubled the size of the new building. The last time I was there they didn't even answer the door. Only Cheesehead was there and I guess he was busy.
How many are aware that some dealers order parts from MG Cycle?

Tex

Tkelly · « **Reply #44 on:** November 01, 2019, 02:22:54 PM »

I not only remember the old gas station,Rick used to work on my bike for $35/hr.He has gotten kind of crabby over the years but he has plenty of customer stories thatseem to hve nudged him in that direction.

pressureangle · « **Reply #45 on:** November 01, 2019, 02:55:34 PM »

I've dealt with MG Cycle since 2005. I probably have 50 separate orders over that time, and a rebuild of every single wear part on my '85 LM 1000.
I've simply never had incorrect parts, nor a shorted order in that entire time. I've never had to wait long enough to catch my attention, either.

Nobody operates a business without something falling through the cracks sometimes. If this is your first order with them, that's double bad luck; but I'm sure by the time you read my anecdote, you've realized that it's not expected nor incurable.

fubar guzzi · « **Reply #46 on:** November 02, 2019, 05:37:39 PM »

Well,MG cycle mailed me the rest of my order that was missin----I figure $2.50 for a .40cent gasket +$11.00 shippin when it cost me $3.00 to return a part,I deserve to bitch---so,I e-mailed+ got one back---Rick said he remembered puttin it in the box so for me 2 recheck the packaging ,RIGHT---well I'll have to eat crow now cause Rick was correct,now I'll have to take back all those terrible things I said about him(except him bein a TROUD-ZEE-CUR) thats French of course!!!
MG is a great company to deal with----if they tend to get under your skin just wait it out a couple days+ try agin(bourbon helps)!!! Now I have to send an e-mail-----anyone know what CROW tastes like

Gliderjohn · « **Reply #47 on:** November 02, 2019, 06:51:17 PM »

From FUBAR:

Quote

-anyone know what CROW tastes like

Dunno, but I bet a bunch of good BBQ sauce couldn't hurt. Oh, and be very, very hungry.

GliderJohn

ozarquebus · « **Reply #48 on:** November 02, 2019, 08:02:18 PM »

Today I received everything I ordered from MG Cycle four days after ordering online.
A timing chain, a banana vibration damper, crush rings, valve cover gaskets, oil pan gasket, timing cover gasket, spare clutch cable, and some crush washers.
Also from other sources I received a stop n go tire plugger kit, a set of stubby wrenches, mini 12V air pump, and a Guzzi Sticker for the car.
I will be ready to have the G5 break down anywhere as soon as my shorty 24mm wheel nut spanner gets here from the interior of Cathay.

MedicAndy · « **Reply #49 on:** November 02, 2019, 11:56:53 PM »

I have ordered a lot of parts (I own ten Guzzi's), which has cost me a lot of $$$ during the last four years from MG Cycle and Harpers. I am still learning a lot about my bikes, and I do need to talk to someone in person every now and then about a probably stupid question to them, but it's something important for me to find out. I like buying from MG Cycle, and I will do so in the future, but I at times bought from their competitors since I either couldn't get someone from MG Cycle on the phone to answer my questions, or I just didn't feel like talking to Rick. For me, at the end of the day, good customer service is more then just shipping an online placed order. On the other hand, maybe business is so good that doing it your way, and thereby loosing possible current or future customers or their orders is acceptable, which in that case, good for the company or business that can operate doing it their way.

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Author Topic: MG Cycle (Read 9596 times)

canuck750