Moto Richmond has always been a great experience for me, so good I have all but given up doing my own work. They are better, faster, and I can have a great meal and hang out in the showroom while they do their thing.
La Moto are nice folks and have a lot of cool Guzzis but I have never had service done there.
I would not leave a bike for two weeks with no word. That is too bad, I know Bill Hagan bought his last bike from somewhere other than there, not sure why.