URGENT SERVICE 850 miles New 1400 Eldo

[pete roper]

Not blowing my own trumpet but I said demand sensor on JUNE THE SEVENTH! It's now September 26. Nearly FOUR MONTHS!!!

The mind boggles!

[drbone641]

Not blowing my own trumpet but I said demand sensor on JUNE THE SEVENTH! It's now September 26. Nearly FOUR MONTHS!!!

The mind boggles!

There is absolutely NO substitute for experience.

[lucian]

There is absolutely NO substitute for experience.

Well if you can't dazzle them with brilliance you can always baffle em with bull shit.

[Huzo]

Not blowing my own trumpet but I said demand sensor on JUNE THE SEVENTH! It's now September 26. Nearly FOUR MONTHS!!!

The mind boggles!

I’m perplexed as to why people don’t at least check out your suggestions first, you’re not always gunna’ be right of course, but I know what I’d be doing...

[kballowe]

I’m perplexed as to why people don’t at least check out your suggestions first, you’re not always gunna’ be right of course, but I know what I’d be doing...

That would be great if you could convince the dealer that was doing this work - under warranty.

I brought my laptop and cables along to give him a hand, but he was having none of that. 

[Zoom Zoom]

Oh well, now that it's fixed it's water under the bridge.

ZZ

[kballowe]

Oh well, now that it's fixed it's water under the bridge.

ZZ

John Henry - I am still testing that theory.     
So far, so good !

[Zoom Zoom]

John Henry - I am still testing that theory.     
So far, so good !

 

BTW, it was a pleasure visiting with you in Kentucky.

ZZ

[kballowe]

OK, here's the summary for my Brand-new (leftover 2016) Eldorado 1400 purchased 28 May 2019

June 07, 2019 - flashing red triangle and "URGENT SERVICE" message on instrument cluster and bike is in limp mode
June 08, 2019 - trailered bike to dealer and home.  I tell them that it's the TPS sensor.  They said that it's not "throwing a code".  They replaced the oil sending unit (while I waited) and changed the oil and sent me on my way.  Got home and let out one quart of oil from the overfilled crankcase and then rode all around and then the light and message came back again.  Still riding bike and mostly able to clear the warning triangle by selective cycling of the ignition.  The issue is semi-consistent.

June 26, 2019 - returned bike to dealer, as the error is consistent now.  I ask them to replace the TPS sensor.

July 31, 2019 - They pulled, inspected, cleaned and re-connected all of the electrical connections.  Twice.  I asked them if they replaced the TPS sensor.  "No".  Get bike back from dealer and ride to the 800 mile round-trip Wisconsin rally.  All is well until I get home and then the error is back.

Throughout all of this, there is some amount of discussion about the Moto Guzzi diagnostic software (PADS).  I offer to bring my laptop and cables and they politely decline.  I get that.  Customers are typically NOT trained mechanics.  It turns out they either had the wrong software or no software because when they did get the PADS correctly installed, then the bike was throwing the 0155 code (TPS sensor)

August 06, 2019 - Take bike back to dealer.  They perform front brake recall and attempt to diagnose the existing error.  I ask if they could PLEASE replace the TPS sensor.

September 25, 2019 - Pick up bike from dealer.  They replaced the TPS (demand) sensor.  Finally. Have ridden the bike every day since the 25th of September and it is behaving itself.

[Ncdan]

OK, here's the summary, so far

Brand-new (leftover 2016) Eldorado 1400 purchased 28 May 2019

June 07, 2019 - flashing red triangle and "URGENT SERVICE" message on instrument cluster and bike is in limp mode
June 08, 2019 - trailered bike to dealer.  They replaced the oil sending unit and sent me on my way.  Got home - rode all around and then the light and message came back again.  Still riding bike and mostly able to clear the warning triangle by selective cycling of the ignition.  The issue is semi-consistent.

June 26, 2019 - returned bike to dealer, as the error is consistent now
July 31, 2019 - Get bike back from dealer and ride to Wisconsin rally.  All is well until I get home and the error is back.

August 06, 2019 - Take bike back to dealer
September 25, 2019 - Pick up bike from dealer.  They replaced the TPS (demand) sensor.

Rode it home and to work the next day and took it to the Kentucky rally and to work two days now.  So far, so good.

Hey Kev. It may take you a while to trust her again, it did me when I went through the TPS issue with 1400 tourer. Time will heal;)

[kballowe]

Meh, it's Monday.  Rode to work.  48 degrees to start.

Ridden for 12+ consecutive days.  No issues

[kingoffleece]

All's well that ends well.  What a ride, though............. ..

[TN Mark]

Meh, it's Monday.  Rode to work.  48 degrees to start.

Ridden for 12+ consecutive days.  No issues

Wonderful, thank you for posting this.

[rocker59]

OK, here's the summary for my Brand-new (leftover 2016) Eldorado 1400 purchased 28 May 2019

June 07, 2019 - flashing red triangle and "URGENT SERVICE" message on instrument cluster and bike is in limp mode
June 08, 2019 - trailered bike to dealer and home.  I tell them that it's the TPS sensor.  They said that it's not "throwing a code".  They replaced the oil sending unit (while I waited) and changed the oil and sent me on my way.  Got home and let out one quart of oil from the overfilled crankcase and then rode all around and then the light and message came back again.  Still riding bike and mostly able to clear the warning triangle by selective cycling of the ignition.  The issue is semi-consistent.

June 26, 2019 - returned bike to dealer, as the error is consistent now.  I ask them to replace the TPS sensor.

July 31, 2019 - They pulled, inspected, cleaned and re-connected all of the electrical connections.  Twice.  I asked them if they replaced the TPS sensor.  "No".  Get bike back from dealer and ride to the 800 mile round-trip Wisconsin rally.  All is well until I get home and then the error is back.

Throughout all of this, there is some amount of discussion about the Moto Guzzi diagnostic software (PADS).  I offer to bring my laptop and cables and they politely decline.  I get that.  Customers are typically NOT trained mechanics.  It turns out they either had the wrong software or no software because when they did get the PADS correctly installed, then the bike was throwing the 0155 code (TPS sensor)

August 06, 2019 - Take bike back to dealer.  They perform front brake recall and attempt to diagnose the existing error.  I ask if they could PLEASE replace the TPS sensor.

September 25, 2019 - Pick up bike from dealer.  They replaced the TPS (demand) sensor.  Finally. Have ridden the bike every day since the 25th of September and it is behaving itself.

And some wonder why dealers get a bad rap around here.  Geez, what a hassle.  Just didn't want to believe that the customer might know more than the "tech" who reads the "codes".

 

[kballowe]

And some wonder why dealers get a bad rap around here.  Geez, what a hassle.  Just didn't want to believe that the customer might know more than the "tech" who reads the "codes".

 

I left out the part where I had to keep asking for missing fasteners, and (also) could they please replace the POS cross-threaded, found-in-the-bottom-of-the-tool-box fasteners that they substituted for the factory fasteners that they lost.  EVERY TIME.

They DID give me a little bottle of touch-up paint to cover the paint chips, so that was nice [insert sarcasm emoji here]   

[Peter949]

The "Tech" at my Guzzi dealer read the 'code' that I had a faulty rear ABS sensor. I told them that I think it is a bad electrical connection as the PO had installed cruise control wiring, and had moved things about concerning the wiring. They ordered a new sensor. I rechecked all the connections at home and found myself the rear ABS connection had become unplugged/loose. (maybe by me  ) 
With a good solid connection sprayed with Electrical cleaner the rear ABS was repaired. 

BTW ... I had asked the "Tech" to first check for a bad electrical connection, but the Pads code indicated rear sensor and he ordered a new one!     ... and so the old farmer was able to repair the ABS, and not purchase a new sensor.

[rocker59]

The "Tech" at my Guzzi dealer read the 'code' that I had a faulty rear ABS sensor. I told them that I think it is a bad electrical connection as the PO had installed cruise control wiring, and had moved things about concerning the wiring. They ordered a new sensor. I rechecked all the connections at home and found myself the rear ABS connection had become unplugged/loose. (maybe by me  ) 
With a good solid connection sprayed with Electrical cleaner the rear ABS was repaired. 

BTW ... I had asked the "Tech" to first check for a bad electrical connection, but the Pads code indicated rear sensor and he ordered a new one!     ... and so the old farmer was able to repair the ABS, and not purchase a new sensor.

I have a GMC pick up for doing truck stuff. 

Check engine light lit up.  First guy to read the error codes said,  "O2 sensor.  I can install new sensors".   I got a second opinion.  Yes, the O2 sensor was causing the fault, but it's because there was a leaky intake manifold gasket needing replaced that caused the fault.  Replaced the intake gasket, left the senor alone, check engine light gone with the new intake gasket installed. 

I guess it's all in how you interpret the fault.  The first guy would've milked me dry fishing for the reason for the fault, after charging me for new O2 sensors!

[TN Mark]

I left out the part where I had to keep asking for missing fasteners, and (also) could they please replace the POS cross-threaded, found-in-the-bottom-of-the-tool-box fasteners that they substituted for the factory fasteners that they lost.  EVERY TIME.

They DID give me a little bottle of touch-up paint to cover the paint chips, so that was nice [insert sarcasm emoji here]   

Hopefully you've sent these details, along with your entire repair scenario to Piaggio. It would be interesting to here their response.

[LowRyter]

Hopefully you've sent these details, along with your entire repair scenario to Piaggio. It would be interesting to here their response.

Sure,  I wouldn't be holding my breath.

[TN Mark]

Sure,  I wouldn't be holding my breath.

Yes, but they’re (Piaggio) accountable for their actions, or lack of them. Doing nothing ends up getting nothing in this case.

[kballowe]

3,687 miles on the Eldorado now.  No issues.   

Got the Roadliner and the Eldorado all cleaned up and winterized and backed into the corner of the basement man cave.

[moto-uno]

  This has been one of the most painful posts I've ever read . 42 years in the trade (m.c mechanic) and reading about such a litany
of mechanical incompetencies  is damn near depressing !  ,  Peter

[LowRyter]

I just noticed that you're throwing in the towel and selling it.  So sorry.

[kballowe]

I just noticed that you're throwing in the towel and selling it.  So sorry.

We've recently sold four motorbikes - and are now down to six.
Be on the lookout for a nice Yamaha Roadliner that'll be up for sale soon - and (probably) one more.
 

We are also down to one truck and one car.

Getting ready to retire.

[rocker59]

We've recently sold four motorbikes - and are now down to six.
Be on the lookout for a nice Yamaha Roadliner that'll be up for sale soon - and (probably) one more.
 

I always liked those Roadliners. 

[kballowe]

I always liked those Roadliners.

How about a blue one ?   

 

[larrys]

That's right purdy, there!
Larry

[Kev m]

Kev, so what's your plan for an endgame?

That is what will the fleet look like then? Just curious?!?

[kingoffleece]

The motor in that bike is really nice.  They did a very good job with it.

[kballowe]

Kev, so what's your plan for an endgame?

That is what will the fleet look like then? Just curious?!?

hahahahaaa  nobody knows, not even me.

The Wife says that the Heritage Softail STAYS.  Her favorite, I think.  Big saddlebags.  Hauls a lot of "stuff".

We have a Yamaha VStar1300 that's a real workhorse and very comfortable.  A Kawasaki Versys 1000LT.  That Z900RS Cafe.....and....'
 

I'll still be purchasing project bikes for fixin' and resale - but we are slimming down on core riding inventory.