Author Topic: MG Cycle (Read 9651 times)

Pfribley · « **on:** October 25, 2019, 11:36:27 AM »

Is MG Cycle still open for business??? Ordered some parts on 10/06/19. Got a conformation email.. Don't have the parts. No one answers the phone or returns emails!!! Just curious cus they have my money and I need the parts!!!

Bisbonian · « **Reply #1 on:** October 25, 2019, 12:00:28 PM »

Their last post on Facebook was yesterday.
Sorry but that's all I have.

Tom H · « **Reply #2 on:** October 25, 2019, 12:13:41 PM »

You should have a confirmation email. I think the tracking number is in it. Or log into their web site and go to your account.

Did you by chance order a part that was on back order?

Tom

Pfribley · « **Reply #3 on:** October 25, 2019, 12:22:21 PM »

Ordered a front brake rubber kit for a Cal2 and a gear shift rubber!! I haven't been having very good luck with those guys. The last order I got from them they sent the wrong parts!!! Now this debacle. I am stuck cus they have my money and I don't want to order from from someone else and get duplicated. What facebook page are they on!!!

Guzzistajohn · « **Reply #4 on:** October 25, 2019, 12:35:13 PM »

Quote from: Pfribley on October 25, 2019, 12:22:21 PM

Ordered a front brake rubber kit for a Cal2 and a gear shift rubber!! I haven't been having very good luck with those guys. The last order I got from them they sent the wrong parts!!! Now this debacle. I am stuck cus they have my money and I don't want to order from from someone else and get duplicated. What facebook page are they on!!!

Just go to FB and type in MG cycle in the search bar. I sure liked it when buisness' answered the damn phone!

Antietam Classic Cycle · « **Reply #5 on:** October 25, 2019, 12:42:07 PM »

Just emailed them the other day, response within a few hours. Never had them not answer any phone call. Only time I get incorrect parts is when I order the incorrect parts. Are you calling during business hours? Emailing correct address? I think there's more to the story here...

dxhall · « **Reply #6 on:** October 25, 2019, 12:46:06 PM »

I order hundreds of dollars of parts from MG Cycle every year. I’ve never had the problems you’ve described. Are you sure you haven’t missed something here?

jwinwi · « **Reply #7 on:** October 25, 2019, 01:10:54 PM »

They've been around a long time and have always given me good service. Nobody is perfect but they're not gonna run off with your money.

oldbike54 · « **Reply #8 on:** October 25, 2019, 01:11:27 PM »

Isn't MG Cycles a one person operation ? If for any reason that one person is out ...

Dusty

jwinwi · « **Reply #9 on:** October 25, 2019, 01:14:19 PM »

Quote from: oldbike54 on October 25, 2019, 01:11:27 PM

Isn't MG Cycles a one person operation ? If for any reason that one person is out ...

Dusty

Actually it's 3. But if one third or two thirds of your personnel are gone you know it.

Sheepdog · « **Reply #10 on:** October 25, 2019, 01:21:23 PM »

MG Cycle is a solid outfit. I expect they'll fulfill your order as quickly as they can.

fubar guzzi · « **Reply #11 on:** October 25, 2019, 01:37:21 PM »

Just ordered from them (month ago) they sent me the wrong part(electrical)----absolutly no return on electrical anything .Sent e-mail got phone call---they took part back BUT credited wrong account---with another phone call I got RICK+ his immediate help, so all is good --except---I did not receive the full order--they will be more than happy to make it right with me or anywon!!! Don't worry 0l' Rick can be a grumpy asshole but good people

Tell them you know FUBAR, theyal charge you sales tax perhaps

sib · « **Reply #12 on:** October 25, 2019, 02:43:52 PM »

I ordered a bunch of maintenance parts (spark plugs, oils, filters, etc.) for $~450 on Sept 5. The order arrived in a few days, all correct. I buy from them because they're fast, reliable, and their prices compare favorably with other MG parts suppliers.

Chuck in Indiana · « **Reply #13 on:** October 25, 2019, 02:49:50 PM »

I've ordered *lots* of stuff from MGC.. they're my go to guys. Rick sent me the wrong gasket one time. Another time I received a turn signal lens that had a pre broken tab. It's a delicate thing. Of course, they made it right.
You've either fallen through the cracks (no business is perfect) or *something.* Leave a message politely explaining your issue. Rick and Gordon know their stuff..

Bulldog9 · « **Reply #14 on:** October 25, 2019, 04:29:16 PM »

NEVER an issue with MG Cycle. Always responsive, never a wrong part.

john fish · « **Reply #15 on:** October 25, 2019, 04:54:41 PM »

Facebook page:

https://www.facebook.com/MG-Cycle-163087677053599/

They've always been reliable with my orders. One of the guys is a bit of a schmuck.

LesP · « **Reply #16 on:** October 25, 2019, 05:08:13 PM »

Double check your email or get back on the phone... I can't see them skipping the country for peanuts.

I have spoken to Rick on the phone and besides missing a crankshaft plug in one order (sent afterwards after contact) they have been pretty good unlike a lot of the other bums I have had to endure in this bumpy Moto Guzzi road.

MG Cycle, 13 orders @ US$5280.56 not including post.

You US folk are lucky to have them.

bigbikerrick · « **Reply #17 on:** October 25, 2019, 05:34:29 PM »

I have ordered thousands of dollars in parts from MG cycle for over 10 years. They are my go to guys for Guzzi stuff as well. They have never gotten an order wrong for me, and are reasonable on the shipping costs.
Great folks in my book!
Rick.

Gliderjohn · « **Reply #18 on:** October 25, 2019, 05:50:45 PM »

All been good between me and them.

GliderJohn

80CX100 · « **Reply #19 on:** October 25, 2019, 05:58:40 PM »

Quite a while ago, I had put in a very large complicated order with MGCycle picking up parts for a couple of bikes and everything I wanted to address on the G5 which was substantial.
I think it took me almost 3 days, just to put my order together, confusing af.
Shortly after my order shipped, they contacted me, apologized but thought they might have shorted me one caliper, to check my order very carefully when it came in.
They were right, I was short one, they shipped it out to me immediately.
I may have caught the mistake or not.
I was extremely grateful that they were such stand up guys about it.
Very professional outfit.

Kelly

LowRyter · « **Reply #20 on:** October 25, 2019, 06:17:41 PM »

Wouldn't be easier to just call them about your order?

oldbike54 · « **Reply #21 on:** October 25, 2019, 06:37:09 PM »

Quote from: LowRyter on October 25, 2019, 06:17:41 PM

Wouldn't be easier to just call them about your order?

For whatever reason they aren't answering their phone , I've tried twice today . No idea what is happening , guessing by Tuesday we will know something .

Dusty

Green1000S · « **Reply #22 on:** October 25, 2019, 07:15:11 PM »

I've ordered lots of parts from them. For Quota, 850T, Stelvio, Tenni and 1000S.
Never a problem. 1st class.
Give them a call.

Antietam Classic Cycle · « **Reply #23 on:** October 25, 2019, 07:40:11 PM »

Quote from: oldbike54 on October 25, 2019, 06:37:09 PM

For whatever reason they aren't answering their phone , I've tried twice today . No idea what is happening , guessing by Tuesday we will know something .

Dusty

Business hours are only 9 am to 2 pm Central Time on Friday (9 to 5 Monday through Thursday). What times did you try?

oldbike54 · « **Reply #24 on:** October 25, 2019, 07:42:20 PM »

Quote from: Antietam Classic Cycle on October 25, 2019, 07:40:11 PM

Business hours are only 9 am to 2 pm Central Time on Friday (9 to 5 Monday through Thursday). What times did you try?

Probably after hours . I've always received good service from MG , was just curious .

Dusty

Turin · « **Reply #25 on:** October 25, 2019, 08:20:43 PM »

I've been ordering stuff from them since 2001ish. Found them through this website actually.
I don't know what I'd do if MG or Harpers went away.

Any goofs (rare) have always been set right quickly, that's my experience.

Rich A · « **Reply #26 on:** October 25, 2019, 08:34:41 PM »

Honestly, I don't miss talking on the phone with Rick. For a while I thought I'd done something to piss him off, but that doesn't appear to have been the case. Many years of good service from MGC with one minor mistake that was fixed right away.

Rich A

frozengoose · « **Reply #27 on:** October 25, 2019, 10:32:10 PM »

Quote from: Rich A on October 25, 2019, 08:34:41 PM

Honestly, I don't miss talking on the phone with Rick. For a while I thought I'd done something to piss him off, but that doesn't appear to have been the case. Many years of good service from MGC with one minor mistake that was fixed right away.

Rich A

Well risking opprobrium from all the other happy MG customers, I thought he was kind of a dick too. I'd always ordered from Moto International or Harpers, but when I needed to rebuild the carbs on the v65, figured I'd give'em a try. Every time I started to ask him a question about the carb, he'd say what's your next part number. Both MI and Harpers would help out if I had a question and if they didn't know, would try to find some one who did. He just wanted to finish the order and move on. When I asked about shipping, he said it cost what the usps charged and he didn't have any options. I never heard of no options on shipping. Anyways, I really miss Moto International. Have a nice day.

Tusayan · « **Reply #28 on:** October 25, 2019, 10:43:14 PM »

I buy most of my Guzzi parts from MG Cycle except for special stuff that’s come from European suppliers or once or twice NOS from Harpers. I’ve done my business with MG Cycle on line, have never spoken with them on the phone and never had need to do so. Their website is pretty effective.

Chuck in Indiana · « **Reply #29 on:** October 26, 2019, 08:16:19 AM »

Ok, I know those guys pretty well. Gordon is generally cheery and friendly, Rick (cheesehead) is all business. He's tired of people that call and don't know what they want. I get that. Just the same, one time when I was building the AeroLario I needed some other than standard throttle cables. Rick spent 15 or so minutes going through their inventory to find what I needed. (!) Their time is valuable.
I've also been told, "that won't fit.. are you sure?" Their knowledge is valuable to me.

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Author Topic: MG Cycle (Read 9651 times)

jwinwi

oldbike54

jwinwi

LesP

oldbike54

oldbike54