Broken down in Lake Placid, NY

[blackcat]

Mr.Nevada made a similar mistake when servicing his bike, with the same grinding noises coming from the transmission. In the end, he had a dealer replace the transmission.

[Adk.IBO]

Mike you and your fiance might want to think renting a Uhaul to get you and your bike back to your dealer. You are going to need transportation anyway and if indeed the servicing dealer is at fault they should also pick up the tab for the uhaul which would be a lot cheaper for them than a tow truck.

Great idea! I have lots of experience securing bikes in trucks. My offer to help still holds.

.

The fact it idles fine but the grinding occurs when gears try to be engaged points to gearbox for me. Worn thrust faces may slow the engine when the clutch is pulled but is unlikely to make grinding noises.

The fact it idles fine but the grinding occurs when gears try to be engaged points to gearbox for me. Worn thrust faces may slow the engine when the clutch is pulled but is unlikely to make grinding noises.

I'm half a world away but I'm thinking, going on past history with idiots as mentioned on this site, that it's an under-filling issue. I hope I'm wrong.

Pete

I'm half a world away but I'm thinking, going on past history with idiots as mentioned on this site, that it's an under-filling issue. I hope I'm wrong.

Pete

I agree with this, the cable operated correctly, adjusted the thumb wheel- no difference. Wish I had tried moving the bike, verifying clutch operation... Very unfortunate, nice young couple on a 2 wheel getaway weekend with lots to do and see, great weather. Don't give it up Mike and Beth!

[mikecosentino]

The more I thought about it I think it'd be better to get my bike back to the dealer that did the service and they can fix whatever went wrong. Be it bike or mechanic failure, I think it's best they work on it since they have records of what they did during the previous servicing.

With it being Sunday and everyone being closed I did a little research on getting this bike back to Manhattan. Madtownguzzi, I had the same idea and found a U-Haul location here that also has a trailer. Im going to be giving them a call this morning and that'll probably be the best method because it'll get my fiance and I home along with the bike.

I'll let everyone know how it goes and once I get an update from the dealer I'll let you all know what they say is the problem.

Adk.IBO, I might take you up on the offer to assist with securing the bike. Thank you.

[Adk.IBO]

My pleasure (really). I have a ramp and a wheel chock I made from 2x4s. I can make another one. Takes about 1/2 hour. I would suggest a small truck not a trailer. If you have trouble getting a hold of u-haul in Lake Placid I know the owner of u-haul in Tupper Lake. Still got my card, right?

[blackcat]

Rent a U-Haul van, go to Lowe's or HD and buy a ramp which is cheaper than renting a trailer and pick up some ratchet tie downs. Towing a trailer in the city is no fun, as I have done it a few times.

[Chuck in Indiana]

Run, do not walk away from the dealer and "mechanic" that serviced it. Local guys are telling you where to take it.. pay attention. 

[blackcat]

Run, do not walk away from the dealer and "mechanic" that serviced it. Local guys are telling you where to take it.. pay attention. 

Yes, but if the servicing dealer is at fault then how does this get resolved while being fixed at another dealer?

[Chuck in Indiana]

Yes, but if the servicing dealer is at fault then how does this get resolved while being fixed at another dealer?

I think the issue is "being fixed." The "mechanic" couldn't even service it properly. I wonder how he will do when faced with a real job? <shrug>

[John A]

Let the dealer know you will have to take it elsewhere due to logistics and don't touch it. Advise the new guy what we suspect and to document everything . That's what I'd do and the original dealer will squak and say he can't be responsible if you don't bring it back to him and he has a valid point. If I screw something up I'd want to make it right.

[rodekyll]

At this point the owner doesn't know if it's the previous service that caused the problem or not.  It will take a proper shop and perhaps intervention from the home office to determine that.  Since there is not yet a line dawn between the service and failure, the owner needs to do what he needs to do to control the situation.  This means getting it to a place where he feels safe and confident for the analysis/repair.  I would say that given the probability of shop screw-up, having that same shop investigate themselves for incompetence is not a good idea.

So I vote with taking it to the best place you can be recommended to.  The possibilities for liability are on the warranty if a product failure, or it's on the shop if it's a procedure failure.  Although the owner may have to front some $$ to the successful shop, he's going to get it back.

$0.02

[blackcat]

I think the issue is "being fixed." The "mechanic" couldn't even service it properly. I wonder how he will do when faced with a real job? <shrug>

I agree, but if he is going to take that route then I'd just have Guzzi tow it to the dealer in Connecticut, and take the train back into the city, then notify the original dealer tomorrow morning. First, I'd like to know if there is any oil in the transmission.

[Wayne Orwig]

Run, do not walk away from the dealer and "mechanic" that serviced it. Local guys are telling you where to take it.. pay attention. 

At this point do we know what is even wrong?
 

[kingoffleece]

Jim Hamlin has been in the Guzzi game for quite a while.
Give him a ring, have a chat, and follow his advise.  If there is ANY way to have him fix your bike you'll be in the best place in the east.

[pete roper]

The problem is that nobody yet knows for sure what the problem is.

Lots of us are suitably cynical that we reckon that the shaved ape who 'Serviced' it was an imbecile but we don't know that for sure.

Unfortunately I've been on the receiving end of a suggestion from the biggest dealer in Melbourne who delivered a bike with NO oil in the gear or bevelbox that I "Just put oil in it and see what happens.", this when it was bought to me for the first service at 1500km. That sort of attitude is, unfortunately, not uncommon.

So the owner is in between the devil and a hard place. If he takes it back to the place he doesn't really trust how can he tell he won't be given the bum's rush? Alternatively if he takes it elsewhere, firstly, that shop will be rightly snitty about being asked to pick up someone else's shit, but also he runs the risk of hands being washed by original shop and possibly importer.

Tough call. But it's one of the reasons it's a good idea to do your research BEFORE you purchase and not just go for the cheapest option or closest dealer. YOMV?

Pete

[Hugh Straub]

I don't know this bike, but on my 750 Breva, it's easy enough to open the gear box oil fill plug and check if there's oil.  Either way, I'd take the bike to the guy who sold it to me.  From a Louisiana law perspective, you need to give the guy who screwed up the chance to make it right before you sue him.

[rocker59]

My first thought , they put 150 cc's of oil in the trannie  .

 Dusty

My thoughts exactly.  Under filled gearbox.

[pete roper]

The six speed on the V7-II doesn't have a level plug or sight glass. It just relies on the correct amount of oil being put in which is 500 ml from empty.

If only 150ml has been put n it will be particularly damaging for the six speed as it uses pressure fed bushings under the pinions and utilises an oil pump to deliver oil to them through the shafts. Running with insufficient oil will not just damage the pinion teeth but it will destroy the pump and bushings in very short order.

Pete

[blackcat]

The six speed on the V7-II doesn't have a level plug or sight glass. It just relies on the correct amount of oil being put in which is 500 ml from empty.

If only 150ml has been put n it will be particularly damaging for the six speed as it uses pressure fed bushings under the pinions and utilises an oil pump to deliver oil to them through the shafts. Running with insufficient oil will not just damage the pinion teeth but it will destroy the pump and bushings in very short order.

Pete

"My bike has 3,200 miles on it and just had its 3,000 mile service."

[kingoffleece]

I'm not sure why the selling dealer needs to service the bike.  I'd think any authorized dealer can preform warrantee work.
It's hard to top Hamlin Cycles.

[Cam3512]

"My bike has 3,200 miles on it and just had its 3,000 mile service."

On a bike that didn't need a "service" until 6K miles.

[Two Checks]

Problem is, this may not be warranty work.

[bobdar]

Opps.  I just restated the Guzzi Steve/thrust washer scenario.  Check engine oil for metalic shiny bits floating around.

[pete roper]

I'm not sure why the selling dealer needs to service the bike.  I'd think any authorized dealer can preform warrantee work.
It's hard to top Hamlin Cycles.

But warranty pays squatt so why should someone else have to fix someone else's mistakes? If it is due to gross under filling of the gearbox that isn't a warranty issue anyway, it's a competence issue!

Pete

[Kev m]

But warranty pays squatt so why should someone else have to fix someone else's mistakes? If it is due to gross under filling of the gearbox that isn't a warranty issue anyway, it's a competence issue!

Pete

I suspect warranty pays better in the US than in AU, but even if it doesn't the reason is that it's on Piaggio NA if one of THEIR OFFICIALLY LICENSED DEALERS screwed the pooch.

[Chuck in Indiana]

Yeah, it's a warranty issue in the States, and any licensed dealer should be able to cover it.

[rdbandkab]

Better hurry before Italy goes on vacation....

[fotoguzzi]

Better hurry before Italy goes on vacation....

That's GOOD..

[pete roper]

I suspect warranty pays better in the US than in AU, but even if it doesn't the reason is that it's on Piaggio NA if one of THEIR OFFICIALLY LICENSED DEALERS screwed the pooch.

Agreed. But it should also be on the original dealer to sort the problem. If they can't because they are incompetent then whoever does fix it should get full $ payment for the repair. That's all. You don't get to fart through silk willingly fixing up other people's screw ups at a discount!

Pete

[Cam3512]

Agreed. But it should also be on the original dealer to sort the problem. If they can't because they are incompetent then whoever does fix it should get full $ payment for the repair. That's all. You don't get to fart through silk willingly fixing up other people's screw ups at a discount!

Pete

If you fart through silk, does it smell?

[Kev m]

Agreed. But it should also be on the original dealer to sort the problem. If they can't because they are incompetent then whoever does fix it should get full $ payment for the repair. That's all. You don't get to fart through silk willingly fixing up other people's screw ups at a discount!

Pete

Totally irrelevant to the customer.

An agent acting on behalf of the corporation is the corporation.

What you're complaining about is the relationship between the dealer and corporation which is controlled by the franchise agreement, as well as state and federal laws.

But as far as the customer is concerned they're only worried about the warranty which is largely governed by federal warranty law.