First Service

[Guzzi1883]

Hey guys new Guzzi Rider here. Bought my brand new 2018 V7 Rough almost 2 months ago and I was told at the dealership that the first service is due at 600 miles. I took a trip recently and unfortunately I went over the 600 miles (630 current) So I haven't ridden her in a couple days because I don't want to keep putting miles on her. Should I be concerned about the extra miles I've put on her? I have never owned a new bike before, always had older bikes so this whole warranty/dealership service is very new to me. I apologize if this has been asked before. Also one of the guys at the Dealership told me that if I bought the Guzzi at his Dealership I'd get my bike serviced faster and if I didn't they would give people who bought bikes there preference on getting their bikes serviced before me. Is that a thing?!!! I feel like thats a very shitty move from their part to tell me that. Thanks guy and I hope to hear from you soon!!! Ciao!

[Kiwi_Roy]

Like you I bought a V7 for my first new bike, I considered getting them to do the first service but they wanted $700 for it

At the urging of some members here I tackled it myself
Fill out the forms in your book and keep receipts
I bought the supplies from the dealer but did the work myself, nothing complicated.

I made a list of the tools you need.
https://wildguzzi.com/forum/index.php?topic=100907.msg1596442#msg1596442

[LowRyter]

630,  1000 miles?

you're good.

It's just a scam anyway.

[Vagrant]

2017 & up are at 900 miles.

[Kev m]

2017 & up are at 900 miles.

Yeah, the first thing the OP need know is the dealership was WRONG. So do you continue to trust them?!?

[tasdisr]

My V9 manual says to perform the first service at about 900 miles. My dealer told me to wait until the maintenance icon shows in the display. I currently have around 1300 miles on the bike.

[Siamese]

The manual isn't always right, but unless you have solid evidence that it's wrong, go with what the manual says. 

Just because the dealer says so, wouldn't be good enough for me.

[LowRyter]

yeah wait for the little icon to come on the screen, otherwise, you'll go back again to turn it off. 

[SportsterDoc]

Yeah, the first thing the OP need know is the dealership was WRONG. So do you continue to trust them?!?

...in other words, do it yourself.
I have only had a dealer due the first service on 2 of 17 bikes.
I was disappointed twice.

The advantage of the dealer doing the service on my V7II was a newer ECM program.

[Mr Revhead]

Having worked in new car dealerships I'm a fan of new vehicles going to the genuine dealer for servicing.
That's when adjustments and updates occur. Could be software, or a new bracket somewhere as they have discovered a fault that doesnt warrant and actual recall

[timonbik]

600 moles.  Valves won't even be seated.   I'd ride it t least 1000miles then dump the oil, transmission/gearbox lube , bevel/final drive lube and adjust valves.

[Kev m]

Having worked in new car dealerships I'm a fan of new vehicles going to the genuine dealer for servicing.
That's when adjustments and updates occur. Could be software, or a new bracket somewhere as they have discovered a fault that doesnt warrant and actual recall

OMG I just don't know what to do with that....I mean in this day and age anything of merit would be a recall or at least a tsb on an issue. But nothing updated would be done without one or the other.

And certainly the "first service" was done away with in the auto industry decades ago. It only exists in the bike industry as a liability catch all and to drive business back to the smaller (than auto industry) dealers.

[Guzzi1883]

Like you I bought a V7 for my first new bike, I considered getting them to do the first service but they wanted $700 for it

At the urging of some members here I tackled it myself
Fill out the forms in your book and keep receipts
I bought the supplies from the dealer but did the work myself, nothing complicated.

I made a list of the tools you need.
https://wildguzzi.com/forum/index.php?topic=100907.msg1596442#msg1596442

Hey Thank you so much for that you're awesome!! 

[Guzzi1883]

630,  1000 miles?

you're good.

It's just a scam anyway.

That's what I thought too. Why would a brand new bike new to be serviced so soon? 

[Mr Revhead]

OMG I just don't know what to do with that....I mean in this day and age anything if merit would be a recall or at least a tsb on an issue. But nothing updated would be done without one or they other.

And certainly the "first service" was done away with in the auto industry decades ago. It only exists in the bike industry as a liability catch all and to drive business back to the smaller (than auto industry) dealers.

No. First service is still very much a thing. And software updates happen all the time, and minor bulletins happen all the time that are not serious enough for a recall

[Kev m]

No. First service is still very much a thing. And software updates happen all the time, and minor bulletins happen all the time that are not serious enough for a recall

If you mean a short term oil change, no it's not a thing.

If you mean a scare tactic to get people to have the dealer do the first oil change in fear of losing the warranty, no it's not a thing.

If you mean an expensive return to the dealer less than 1k miles after a purchase to make sure the OEM or dealer prep got didn't screw something up, no it's not a thing.

If you mean even auto dealers want as many customers as possible to come to the for service, sure that's common sense. Any software upgrade or tsb that isn't a recall can be done at any time. It doesn't have to be the "first service". Definitely a different "thing".

[Cam3512]

I just bought my 3rd new motorcycle (all Guzzi’s).  I’ve done ALL the servicing of the first two, with the exception of a map upgrade on my V7 that the dealer charged me to do even though it was still under warranty.  I will bring my new V85 back to the dealer for its first service.  I know I can do it myself, but I TRUST my dealer to get it right.  Hell, I can hang out and watch him do it.  It is a brand new model, so I feel comfortable letting him do the first one and give it a good once-over.  That, and I want him to be successful as a Guzzi dealer.  We have so few good ones left.  After that, I will continue to support him with buying new tires, parts, etc.

[Kev m]

I just bought my 3rd new motorcycle (all Guzzi’s).  I’ve done ALL the servicing of the first two, with the exception of a map upgrade on my V7 that the dealer charged me to do even though it was still under warranty.  I will bring my new V85 back to the dealer for its first service.  I know I can do it myself, but I TRUST my dealer to get it right.  Hell, I can hang out and watch him do it.  It is a brand new model, so I feel comfortable letting him do the first one and give it a good once-over.  That, and I want him to be successful as a Guzzi dealer.  We have so few good ones left.  After that, I will continue to support him with buying new tires, parts, etc.

You know how I feel about that.

It's an educated decision, not some scare tactic, so that's cool! I get it.

Hell, if we lived closer to Jim I might be tempted to give him my bike to work on too.

[Kiwi_Roy]

The only tricky part for me was trying to figure out how much oil to put in the gearbox, it doesn't have an overflow hole.
If the tappets need more than a fraction of a turn you are probably doing something wrong.

[tasdisr]

My V9 manual says to perform the first service at about 900 miles. My dealer told me to wait until the maintenance icon shows in the display. I currently have around 1300 miles on the bike.

Don’t mean to hijack the thread, but I don’t think I will be worrying about a first service. Someone pulled out in front of me and I went over the bars. Not sure how bad the bike is as they took me to the hospital right away. My Nolan modular helmet kept my head in one piece. Just bruised up and scraped up my shins and thighs. Thank God for good riding gear.

[Kev m]

Don’t mean to hijack the thread, but I don’t think I will be worrying about a first service. Someone pulled out in front of me and I went over the bars. Not sure how bad the bike is as they took me to the hospital right away. My Nolan modular helmet kept my head in one piece. Just bruised up and scraped up my shins and thighs. Thank God for good riding gear.

Awww crap, that sucks.

Hope you're ok.

Heal up!

Kev

[tasdisr]

Awww crap, that sucks.

Hope you're ok.

Heal up!

Kev

Thanks, doctor and paramedics said it was a good thing that I had the protective gear or it would have been much worse. Nothing broken, no internal injury. Just bruises and scrapes.

[slopokes]

Well get better soon—bikes can be repaired/replaced..🤷‍♂️

[LowRyter]

Geeess  man,  get well soon.  So sorry for your misfortune. 

[T4halo]

Glad you’re ok. It happens to all of us.

T4

[SportsterDoc]

Glad you’re ok

Ditto
+1
Amen

[SportsterDoc]

It happens to all of us.

Hopefully not all, but still too many.
I have not had a mishap (dirt drops excluded) since 1981.
In 1963, a fractured spine, but without a bruise, cut or scrape...T shirt and jeans, no lid.

Age makes most of us smarter!

[Mr Revhead]

If you mean a short term oil change, no it's not a thing.

If you mean a scare tactic to get people to have the dealer do the first oil change in fear of losing the warranty, no it's not a thing.

If you mean an expensive return to the dealer less than 1k miles after a purchase to make sure the OEM or dealer prep got didn't screw something up, no it's not a thing.

If you mean even auto dealers want as many customers as possible to come to the for service, sure that's common sense. Any software upgrade or tsb that isn't a recall can be done at any time. It doesn't have to be the "first service". Definitely a different "thing".

No. I dont. Read what I said. Not sure how I can be any clearer....
Most first services on a  car are free. No idea on  bikes, never bought a new one. But updates and adjustments on new vehicles are the norm. That is not something I've been told, it's something I was involved in doing. And have done on new vehicles from Ford, Holden and Toyota

[LowRyter]

No. I dont. Read what I said. Not sure how I can be any clearer....
Most first services on a  car are free. No idea on  bikes, never bought a new one. But updates and adjustments on new vehicles are the norm. That is not something I've been told, it's something I was involved in doing. And have done on new vehicles from Ford, Holden and Toyota

For bikes, first service is about $400, consists of an oil change and jr mechanic plugging in the computer, over tightening the oil filter and a few nuts and adjusting your clutch until it isn't.

Lucky Guzzis don't have chain they can stretch.   

This will keep the warranty in-place until it's discovered to be the owner's maintenance error.

[Kev m]

No. I dont. Read what I said. Not sure how I can be any clearer....
Most first services on a  car are free. No idea on  bikes, never bought a new one. But updates and adjustments on new vehicles are the norm. That is not something I've been told, it's something I was involved in doing. And have done on new vehicles from Ford, Holden and Toyota

Dude, I'm reading your words and I'm pointing out how completely different the automotive world is from both the bike and marine industry.

I don't believe your experience is typical of the industry either from my professional experience or personal experience in three of those industries at least HERE IN THE US.

The first service is NOT free unless a given dealer has wrapped that up in the sales or it is on one of the few brands that offered service for a certain amount of miles (also wrapped up in the sales). In the past that included some EU manufacturers (mostly but not all luxury brands) like Mini, BMW, and Audi. Most US Dom and Asian-Pacific manufacturers don't do that. But if they did it would represent an even greater rift between the car and bike/marine industries.

Bike and marine industries try very hard to force the customer to come back for costly and likely/mostly un-necessary first services for the reasons I've already laid out.