I've been dealing with them ever since they were a Triumph dealer back in 07 or 08 or so. They were a great dealership until the ownership changed about three or four years ago. Last year they fired their service manager and two of their service counter guys for some pretty shady crap that they were pulling on customers. Lying to customers, saying they performed certain services when they didn't, and charging for the services. I was one of those customers, but I caught them. Their new service manager called me about 6 months later and asked me why I didn't bring the bike back since they had an open ticket on it. He was a nice guy, and I told him why. He understood and said that was why they brought him and other new employees on, and why they got rid of the others. I thanked him for the call, I did appreciate it, and wished him good luck. I was glad to hear that they were trying, but I wont be back.