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. Why your interest?
I see people fighting with used dashboards and their code too. But for that no need to reprogram the dash, only reading the eprom would do. And as he has proven, it can be done over the connector. The wireloom has a diagnosis connector, so I would suppose that that is enough to do it, since over that interface it should be possible to flash the dashboard.
Since from what I understood from the sr50 guy, the eeprom is holding only minor data, why not get a new blanc eeprom and put it in? Someone who can solder smd can be found. But maybe it needs some data to be pressent.
If we only knew what code to send through that white connector under the seat, we could reset the ECU, zeroing the user code (but almost certainly not the mileage).
Just to answer your question. No dealers can not. The PADS or Axone Tech equipment & software can. The Tech Rep for Guzzi can do this w/a code from Italy. I put an update in an Aprilia dash w/Axone. The Tech equipment has the capability but dealers do not.I saw our Tech Rep put in a code and made an ecu good again while he talked to Italy.