So, how should I proceed?

[Rallo]

According to Piaggio, my 2013 norge has had the suspension link recall performed, but it has not.  My original dealer said that he applied for the recall in April of 2015, and that he is just waiting for the part from Piaggio.  Midsummer and fall of 2015 I contacted this dealer and was told the same thing, "still waiting for Piaggio" and "nothing would really happen if the link did break."  Last month I called a different, well known dealer to see if he could get the link. He could not because according to Piaggio the recall was performed and completed on 4-24-2015 (he sent me the Piaggio webpage confirming this).  When I contacted my original dealer, he said that he would look into the matter and get back to me; it's been 4 weeks and no news.

So, what would happen if this link breaks?

Should I just buy the link and continue down the path to nirvana or should I press the issue with the dealer?

[John A]

Assemble all pertinent paperwork and hire an attorney to have a chat with him. Sometimes an obstinate ass needs a push in the right direction . It also might give you a feel good experience. some operate by running over the customer to see what they can get away with. I don't have an estimate on the cost but if you have all documents in order and the lawer doesn't have to do any research on his own it hopefully is worth it for the satisfaction and getting a proper fix. It's my opinion he is committing fraud 

[pete roper]

If the link fails the rear of the bike will collapse and you may die. Yes, it's that serious.

The recall was pre-emptive as it wasn't known which bikes the improperly manufactured bits had gone in so there is a very good chance that yours will be fine. The thing is the result of a failure could be catastrophic. Whoever this wombat is he's playing roulette with your life. If it was me I'd be very, very cross.

Pete

[rocker59]

What would I do?

I'd buy a link and install it.  Or, have it installed.  And ride MY bike.

[rodekyll]

Unfortunately, this is a pattern with guzzi.  I have a hydro engine that was listed in the records as recalled.  It was not.  What happens is that the dealer does the paperwork and gets the recall kit.  He marks the job done and sells the kit off the shelf.  He gets the recall program money and the full money from the sale of the recall kit.  Guzzi gets the report, files it, and that's that -- once they have paper saying they paid out on the recall they're done with it, done with the bike, and done with you.  You're left holding an undone bike and no way back.  At least that was my experience.  Good luck.

[pete roper]

What would I do?

I'd buy a link and install it.  Or, have it installed.  And ride MY bike.

It's what I'd do too but I wouldn't be happy and would pursue the matter as its a serious show of negligence on the part of the dealer. I'd also be questioning the fact that if they were so cavalier about their customers' safety on this issue what would be their attitude to other work???

Pete

[ITSec]

As Pete says, it's safety related - I'd get the 'good' dealer to obtain and install the link kit, with photos before, during and after and a letter to you stating what they 'found'.

As John suggested, I'd take the photos, letter, and whatever notes you have from your discussions with the original dealer and Piaggio Americas, and get a lawyer to draft a letter to the dealer with copies to Piaggio, the state AG, and the NHTSA (include copies of the dealer letter and photos). The cc's to the latter two, along with the ESQ on the signature line of the letter, should be enough to get some attention.

At the very least, Piaggio needs to be nudged into formally acknowledging that they took the original dealer's word that the work had been done when it had not.

[kevdog3019]

I guess I'd first find out that Piaggio paid out for the work/sent part/however it is they mark it as "fixed" (as Roadkill suggested), then I'd confront the shop with your due diligence and let them know they will be getting a call from your lawyer.  This is fraud as someone else suggests.  You may want to let him know that he will be held negligent if something happens since it IS a serious fix, not as he suggests.  Call Piaggio is step one.  The other dealer may know if you get nowhere with Piaggio, but I don't see why they wouldn't tell you why it's been cleared.
Nothing worse than others taking advantage of you/the system.

[Noguzznoglory]

May not be a need for a lawyer. May be able to contact the NHTSA that regulates and orders all safety recalls. Possibly even your state consumer protection agency. Dealer will be in big trouble if he filed a claim with piaggio on the recall without doing the work

[pete roper]

Using the ruins of my feeble memory in Oz at least bikes subject to this recall were issued with a sticker that should be stuck somewhere prominent under the seat to confirm the work was carried out. May not be the case in Yanqui-land? Anyone know?

Pete

[ITSec]

Using the ruins of my feeble memory in Oz at least bikes subject to this recall were issued with a sticker that should be stuck somewhere prominent under the seat to confirm the work was carried out. May not be the case in Yanqui-land? Anyone know?

Pete

Can't say about this particular recall, but others in my experience have not included any on-bike (or for that matter, on-car) evidence. I think that's more something for the manufacturer to decide to do as a customer awareness thing. As far as I know, the NHTSA leaves it to the manufacturer to best determine how to manage recalls.

[rocker59]

When the seat subframe braces were added to my Sport 1100 under recall, the dealer placed a sticker on the underside of the pillion seat that read "KA mod".

[pete roper]

When the seat subframe braces were added to my Sport 1100 under recall, the dealer placed a sticker on the underside of the pillion seat that read "KA mod".

With respect Mike a lot of water has flowed under the bridge since 1995.....,

Pete

[trippah]

and in the Texas, Louisiana area Over the bridge also.

[MGrego]

Is there any way to tell if the suspension link has been changed out ??

The Piaggio website says "No recall campaigns are pending for this vehicle" when I enter the VIN on my '12 Norge.  That statement doesn't tell you if there EVER WAS a recall, that supposedly has been completed, or if there NEVER WAS a recall.

You can see that this scenario leaves buyers of used bikes wondering if the suspension link is OK, was changed out, or needs to be changed out.  Wondering if there is any way to tell.....

[Noguzznoglory]

The NHTSA orders, regulates and monitors ALL safety and emissions recalls. The mugs come up with the fix but it is closely monitored as far as effectiveness and completion percentage.
If you wre to contact piaggio and if they were to inspect the bike and determined that the recall wasn't completed they would charge the dealer back for the warranty claim filed for the repairs