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Sorry to hear all this. Very tough for a dad to hear his little girl cry. (No matter how old she is, she will always be his little girl). She will get home soon, and hate the Twins now because of this little episode. ;)
Things like this is what puts the capital F in Frustration. GliderJohn
Are there not other airlines operating out of Miami ? Dusty
What's really incredible about Delta's problem is that it was due to a power failure at their Atlanta data center......... And you have a standing procedure for testing all this on a regular basis.There's no excuse for this. Heads should roll in IT - in Internal Audit (who should have caught the problem with lack of testing) -
Picked her up at 2:30 am and she's home now. after 22 hours in airports.
Another reason to not fly commercially.
What's really incredible about Delta's problem is that it was due to a power failure at their Atlanta data center.Now, in IT we've been doing business continuity for a while now, and power is probably the best understood, best protected, and least vulnerable thing in a data center. You have two or more separate supply lines coming in, preferably in different areas of the building. You have battery backups for short-term power supply, supporting all critical systems (both computers and network gear). You have a diesel generator with somewhere between 36-72 hours worth of fuel that can come online before the batteries are more than 40% discharged. And you have a standing procedure for testing all this on a regular basis.There's no excuse for this. Heads should roll in IT - in Internal Audit (who should have caught the problem with lack of testing) - in physical plant management - and in the complacent executives who allowed the people under them to skate by until disaster happened. Shareholders should raise some very pointed questions - customers and regulators already are.
Yeah -- something stinks abut their excuse. Like you said, there are two redundant systems consisting of redundant systems. Power should NEVER be an issue. And I'm betting it wasn't. I'm betting there's been a hack of such proportions and consequence that they've been instructed to pull the stops on damage control to cover it up. It's got to be really huge if IT is willing to toss out the (unforgivable and implausible) power failure excuse -- which as you say should roll some heads -- instead of what's REALLY going on. And I think what's really going on is they got a broadside from the bad guys in the ongoing WWC (World War Cyber).
Actually, as a computer security guy (with lumped in responsibility for disaster recovery / business continuity) I don't think it was a hack. The power company actually made a statement about the failure of their gear external to the data center (but they don't guarantee interruption-free service, it's up to the customer to look after bridging those interruptions).I have seen far too many companies that should know better and do better who have simply cut corners or failed to do what they knew they should to protect their systems from simple stupid vulnerabilities and failures. Professionalism and my obligations for confidentiality prevent my naming them, but simply said, there are a lot of companies out there that know what they need to do - and don't do it. It leaves them open to failures in service due to both accidental or mechanical failures, and to intentional attacks; and since we depend on them for important services, we're vulnerable to their poor decisions as well.
or the BF, I was hoping..
