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but I would still like to find a service manual that explains the head removal / installation process. Thanks to all for the comments.
I was finally able to extract the head temp insert, but it took some serious disassembly, an 18" x 3/8" extension and a couple of whacks with a ball peen hammer to seat the reverse extractor. But I did it and that makes me the winner. So basic problem solved, but I would still like to find a service manual that explains the head removal / installation process. Thanks to all for the comments.